Overview
Helpjuice is a knowledge base vendor operating since 2011. It describes itself as a remote-first company and a registered US corporation[19]. Unlike most tools on this list, it charges a flat monthly fee for a user band rather than per seat, which makes costs predictable for organisations with many contributors.
The product supports both internal and customer-facing knowledge bases. Its homepage lists a kanban-style planner for knowledge-base topics, support for more than 50 languages, content restrictions by user or group, AI search, the Swifty AI chat, AI article generation and step-by-step tutorial creation, plus analytics on what readers search for and which articles they use. A Chrome extension provides search from the browser. Helpjuice lists SOC 2 and GDPR, and names customers including Virgin Mobile, ZoomInfo, Shipt, Upstart and Appcues[18].
Pricing starts at $249 per month for the Knowledge Base plan with 30 users and 12 GB of storage, but that plan excludes the AI Suite. The AI-Knowledge Base plan at $449 per month adds SSO and the AI Suite for 100 users, and the Unlimited plan at $799 per month removes the user cap[17]. The entry price is high for very small teams, and SSO is not available on the base plan. A 14-day trial with full access and no credit card is offered[17].
Helpjuice features
- Internal and external knowledge bases
- Support for 50+ languages
- AI search, Swifty AI chat and article generation
- Kanban-style content planner
- Search analytics on reader queries
- Chrome extension for in-browser search
Helpjuice pricing
Knowledge Base: $249/month, 30 users, 12 GB, no AI Suite. AI-Knowledge Base: $449/month, 100 users, 24 GB, SSO and AI Suite. Unlimited AI-Knowledge Base: $799/month, unlimited users, 38 GB. Monthly prices only shown; 14-day free trial, no card required.
Helpjuice strengths and limitations
Strengths
- Predictable flat pricing by user band
- Strong customisation of public knowledge bases
- Wide language support
- Free trial without a credit card
Limitations
- High entry price for small teams
- AI Suite and SSO excluded from the base plan
- No annual pricing shown on the pricing page
- Storage capped per plan
Appears in
Helpjuice alternatives and competitors
Alternatives to Helpjuice: companies ranked in the same lists.
Jira Service Management
Notion AI
Guru
Document360
Zendesk
GitBook
Slab
Slite
Help Scout
Tettra
KnowledgeOwl
Bloomfire
Is this your company?
Update the description, logo, image and link through the submission form. Editors review every change.