Overview
New Relic was one of the original SaaS APM vendors and moved to a consumption model built on data ingest and user seats rather than hosts. It was taken private by Francisco Partners and TPG, which completed an all-cash acquisition on 8 November 2023 at US$87.00 per share, valuing the equity at about US$6.5 billion[14].
The free tier is the largest in the category by data volume: 100 GB of ingest per month, one full-platform user and unlimited basic users[2]. Beyond that, standard ingest costs US$0.40 per GB and the Data Plus option, which adds longer retention and compliance features, costs US$0.60 per GB[2]. Seats drive most of the cost at scale: a full-platform user on Pro costs US$349 per month on an annual commitment or US$418.80 pay-as-you-go, while core users cost US$49[2]. Because every capability (APM, infrastructure, logs, browser, synthetics, errors inbox) is included once data is ingested, New Relic suits organisations with many services and relatively few engineers who need full access. Organisations with large engineering teams can find the per-user component outweighs the data component.
What New Relic does
- APM agents for major languages
- NRQL query language across all telemetry
- Distributed tracing and service maps
- Browser, mobile and synthetic monitoring
- Data Plus option with extended retention
- 100 GB free ingest every month
- APM, infrastructure, logs, browser and synthetics in one data platform
- 100 GB/month free ingest
New Relic pricing
Free: 100 GB ingest per month and one full platform user. Standard: first full user US$10, additional full users US$99 (maximum five). Pro: US$349 per full platform user per month on annual commitment (US$418.80 pay as you go). Enterprise: contact sales. Core users US$49 per user. Data beyond 100 GB costs US$0.40 per GB (original) or US$0.60 per GB (Data Plus).
New Relic strengths and limitations
Strengths
- Perpetual free tier with real data allowance
- No host or agent counting
- Unlimited free basic users
- Single query language across telemetry types
- Large free data allowance
- All capabilities included with ingest
Limitations
- Full platform users are expensive on Pro and Enterprise
- Standard edition caps full users at five
- Data Plus raises ingest price by 50%
- Private ownership means less financial disclosure than listed peers
- Full-platform seats are expensive on Pro
- Standard edition capped at five full users
Appears in
New Relic alternatives and competitors
Alternatives to New Relic: companies ranked in the same lists.
Splunk Enterprise Security
Datadog- Grafana
Elastic Security- Honeycomb
Dynatrace- Sentry
- Site24x7
Microsoft Azure AI Speech
SolarWinds Service Desk
Sumo Logic Cloud SIEM
IBM Consulting
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