Overview
Carbonite is an online backup brand that has belonged to OpenText’s cybersecurity business since 2019, alongside Webroot, MailStore and Hightail[10]. Its personal plans back up one computer with unlimited, encrypted, automatic cloud storage for a flat price[10]. Three tiers are offered: Basic, which covers one computer; Plus, which adds one external hard drive, automatic video backup and Webroot antivirus; and Prime, which has the same device coverage as Plus[10]. Courier delivery of recovered files is available for an additional fee[10]. Carbonite states that customers who are infected can call support within two weeks to restore pre-infection versions[10]. Clients run on Windows 7 or later and OS X 10.10 or later[10]. A 15-day free trial and a 30-day money-back guarantee are offered[10]. The published prices are introductory: Carbonite states the discount applies to new customers only and not to renewals, and the list prices shown are 25% to 40% higher[10]. The plans page is internally inconsistent on encryption strength, quoting both 256-bit encryption and “128-byte protection”[10], so buyers needing a specific cipher should confirm it with the vendor.
Carbonite Safe features
- Unlimited backup for one computer
- External drive backup on Plus and Prime
- Automatic video backup on Plus and Prime
- Webroot antivirus bundled on Plus and Prime
- Courier recovery for a fee
- Phone-assisted ransomware recovery
Carbonite Safe pricing
First-year prices for new customers: Basic US$71.99/year (list US$95.99); Plus US$78.99/year (list US$131.99); Prime US$121.49/year (list US$161.99). Multi-year terms get an additional 5% (2 years) or 10% (3 years) off. 15-day free trial; 30-day money-back guarantee.
Carbonite Safe strengths and limitations
Strengths
- Unlimited storage for one computer
- Antivirus included in higher tiers
- Courier restore option
- Multi-year discounts
Limitations
- Each plan covers only one computer
- External drives excluded from Basic
- Renewal prices are substantially higher than first-year prices
- Encryption description on the plans page is inconsistent
Appears in
Carbonite Safe alternatives and competitors
Alternatives to Carbonite Safe: companies ranked in the same lists.
Backblaze Computer Backup
IDrive
CrashPlan
Acronis Cyber Protect
Arq
SpiderOak One
pCloud
Synology Active Backup for Business
Keepit
Druva
Microsoft Power BI- Salesforce Sales Cloud
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