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Salesforce Sales Cloud

Salesforce's B2B marketing automation, formerly Pardot

Overview

Experience Cloud is Salesforce’s product for building external sites on top of Salesforce CRM data. Salesforce’s own training material uses the older name, Community Cloud, alongside the current one, and describes two main uses: customer service and account portals, where customers resolve issues through a knowledge base, service agents and peer support and see their own records, and partner relationship management portals, where resellers share opportunities, deals, content and training[7]. Because the portal reads and writes the same records as the service and sales teams, a case opened by a customer appears in the agent’s console without an integration layer.

Salesforce publishes prices for its current self-service portal licences. A Service Portal Login costs US$4 per login, each login covering a 24-hour session, and a Service Portal Member costs US$10 per member with unlimited sessions; both include a conversational interface, a combined chat and knowledge article view, and unmetered Agentforce actions and Data 360 queries during a session[6]. The same page notes that prices are informational and that detailed pricing comes from a sales representative[6]. The main limitations are cost and dependence on the wider Salesforce platform: the portal licence is an add-on to Salesforce subscriptions, and the build typically requires Salesforce administration skills.

Salesforce Sales Cloud features

  • Product catalogue and price management
  • Product configurator and guided quoting
  • Subscription and asset lifecycle management
  • Advanced approvals and document generation
  • Usage selling and contract lifecycle management (Advanced)
  • Agentforce templates for AI agents
  • Customer, partner and member portals on Salesforce CRM data
  • Per-login and per-member licence options

Salesforce Sales Cloud pricing

Revenue Cloud Growth: US$150 per user per month, billed annually. Revenue Cloud Advanced: US$200 per user per month, billed annually. Annual contract required; add-on to Sales Cloud. Also priced in EUR, GBP, AUD, JPY and SEK.

Salesforce Sales Cloud strengths and limitations

Strengths

  • Published price for every edition from free to Max
  • Separate service, marketing and analytics clouds cover the same scope as HubSpot's hubs
  • Large partner and app ecosystem
  • Native to Salesforce CRM data
  • Covers CPQ through billing in Advanced
  • Published per-user prices

Limitations

  • Upper editions cost several times HubSpot's per-seat entry price
  • Pro Suite and the Core/Advanced/Max editions require annual billing
  • Replacing multiple HubSpot hubs means licensing multiple Salesforce clouds
  • Paid add-on on top of Sales Cloud
  • Annual contract required
  • Complex implementations

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