Universe

Self-service ticketing with access to selling on Ticketmaster

Overview

Universe is a self-service ticketing platform for independent organisers and growing event brands. Its pricing page links it to the Ticketmaster and Live Nation network: higher-tier customers can sell events on Ticketmaster, use partner affiliate channels and access Live Nation network marketing.[9]

Universe publishes a simple fee structure. Its Starter plan, for independent organisers, and its Standard plan, for growing brands, both charge 2% plus US$0.59 per ticket, excluding VAT and payment processing, with no service fees for free events. A custom plan for established organisers allows an à la carte mix of features, including selling on Ticketmaster, a dedicated account manager, pricing and marketing strategy, partner affiliate channels, Ticket Runner and Social Ladder promotion tools, payment plans, partner marketing services and sponsorship opportunities.[9] Developers can use a GraphQL API and webhooks, and organisers can sell on their own website, on Facebook and on the Universe Discover marketplace.[9] Payment processing is charged by Stripe directly rather than collected as a Universe fee.[9]

Its percentage fee is lower than Eventbrite’s on most ticket prices. Its limitations are that the most valuable distribution options sit in the custom tier, and that its link to the Ticketmaster ecosystem may not suit organisers trying to avoid it.

Universe features

  • Sell on own site, Facebook and Universe Discover
  • Ticketmaster distribution on custom plan
  • GraphQL API and webhooks
  • Payment plans
  • Ticket Runner and Social Ladder promotion
  • Free for free events

Universe pricing

Starter and Standard: 2% + US$0.59 per ticket, excluding VAT and Stripe processing. Free events: no service fee. Custom plan: à la carte pricing.

Universe strengths and limitations

Strengths

  • Low published fee
  • Route to Ticketmaster distribution
  • Developer API
  • Free for free events

Limitations

  • Best distribution only on custom tier
  • Processing fees separate
  • Tied to Live Nation ecosystem
  • Smaller discovery audience than Eventbrite

Appears in

Universe alternatives and competitors

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