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Onfleet

Delivery management with real-time AI route optimisation

Overview

Onfleet is a San Francisco-built delivery management platform used by restaurants, grocers, retailers, pharmacies and couriers. It says it has powered more than 400 million deliveries across prepared meals, food, beverage, retail and healthcare, and names customers including Total Wine, Pizza Hut, Starbucks, Kroger, Eaze, Dulux and EssilorLuxottica[4].

Core capabilities are real-time route optimisation, which Onfleet says uses AI trained on its delivery history; proof of delivery with photos, signatures and timestamps shared with recipients; a driver app; and analytics that cover both in-house fleets and delivery partners. Through Onfleet Connect, customers can hand overflow to more than 150 courier partners[4]. In October 2026 it published a Q3 product update focused on driver and delivery verification and dispatcher control, and launched a Courier Suite for courier companies that manage deliveries for clients[5].

Onfleet publishes prices, which most enterprise competitors do not. Billing is based on tasks that reach Completed status, with Launch at $619 a month for 2,500 tasks, Scale at $1,349 for 5,000 and Enterprise typically from $3,099 for 10,000 or more; all plans include unlimited users[3]. SMS and voice are billed by usage, Courier Suite is an add-on from $299 a month, and the per-task overage rate is not listed. No free trial is mentioned[3]. Those prices put it above SMB tools such as Shipday and below enterprise orchestration platforms.

Onfleet features

  • AI route optimisation
  • Photo, signature and timestamp proof of delivery
  • Driver app
  • Unified analytics across fleets and partners
  • 150+ couriers via Onfleet Connect
  • Courier Suite for courier businesses
  • Real-time AI route optimisation
  • Photo, signature and timestamp POD

Onfleet pricing

Dollar prices per month, billed on completed tasks, monthly or annual:

  • Launch: $619 — 2,500 tasks
  • Scale: $1,349 — 5,000 tasks
  • Enterprise: typically from $3,099 — 10,000+ tasks

Unlimited users. SMS/voice billed by usage; Courier Suite from $299/month. No trial mentioned.

Onfleet strengths and limitations

Strengths

  • Published pricing
  • Pay only for completed tasks
  • Unlimited users
  • Courier partner network for overflow
  • Full delivery management, not just routing
  • Courier overflow network

Limitations

  • Higher entry price than SMB tools
  • Overage rate not published
  • SMS billed separately
  • No free trial listed
  • Expensive for routing-only needs
  • No trial listed

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