Overview
GLPI is an open-source IT service and asset management suite associated with the company Teclib’, which hosts the project’s website[17]. It combines a help desk with incident and request handling, a service catalogue and SLAs; automated inventory, network scanning and SNMP reporting; a CMDB; financial management of budgets, costs, suppliers and licences; and additional modules for monitoring, antivirus management, security alerts and mobile device management[17].
The software can be self-hosted at no licence cost, and a cloud instance can be launched with a 45-day free trial; cloud prices are listed on a separate page that could not be retrieved for this review[17]. GLPI suits organisations that prefer open-source software, because it covers help desk and asset inventory in one package. The trade-offs are an interface that is more utilitarian than commercial SaaS products, plugin dependencies for some features, and the need to run and secure the server in-house when self-hosting.
What GLPI does
- Help desk with service catalogue and SLAs
- Automated inventory and network scanning
- SNMP reporting
- CMDB
- Financial and licence management
- Mobile device management module
GLPI pricing
Open source, self-hosted at no licence cost; cloud instance with 45-day free trial (cloud prices not verified).
GLPI strengths and limitations
Strengths
- Free combined ITSM and ITAM
- Automated inventory
- Financial management included
- Cloud option
Limitations
- Utilitarian interface
- Cloud prices not verified
- Some features via plugins
- Self-hosting effort
Appears in
GLPI alternatives and competitors
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