What Is Ivanti Neurons for ITSM? Features, Pricing & Alternatives

Overview

Ivanti Neurons for ITSM is the service management product of Ivanti, which also sells endpoint management and security products under the Neurons brand. Ivanti positions it as proactive service management for the enterprise^[10].

Its distinguishing trait is deployment choice: it can run in the cloud, on-premises or in a hybrid model, and Ivanti says customers can move between deployment models without losing functionality or data^[10]. The product covers help desk and ticketing, a service catalog, self-service portals with a virtual agent, asset visibility and role-aware dashboards, and extends to HR, facilities, governance, risk and compliance, project and portfolio management, and security operations^[10]. Ivanti reports that 14 ITIL 4 practices are PinkVERIFY certified and that more than 1,000 connectors are available through Ivanti iPaaS^[10].

Generative AI features include ticket summarisation, automatic classification and routing, knowledge article generation and real-time translation, but they require ITSM 2024.2 or later on SaaS and are not available for FedRAMP environments^[10]. Automation bots that detect and remediate problems before users report them rely on Ivanti’s endpoint tools. Prices are not published.

What Ivanti Neurons for ITSM does

Continuous discovery and reconciliation
Asset repository and ownership tracking
Lifecycle cost and depreciation views
Configuration relationship mapping
Procurement and contracts via Ivanti ITSM
Built-in reporting
Cloud, on-premises or hybrid deployment
No-code workflow and UI designer

Ivanti Neurons for ITSM pricing

Quote-based. Asset data foundation included in the Neurons platform; complete ITAM capabilities extend through Ivanti ITSM.

Ivanti Neurons for ITSM strengths and limitations

Strengths

Discovery and asset record on one platform
Lifecycle financials
Tight link to Ivanti ITSM
Normalised asset data
Deployment flexibility rare among enterprise ITSM tools
Strong integration with Ivanti endpoint management

Limitations

Contracts and procurement need ITSM extension
Licence compliance detail not documented on product page
No published prices
Best value inside Ivanti estate
AI features unavailable in FedRAMP environments
No published pricing

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Ivanti Neurons for ITSM