Overview
OpManager is ManageEngine’s network and server monitoring product, sold for more than 15 years[5]. It monitors routers, switches, firewalls, load balancers, wireless LAN controllers, servers, virtual machines, printers and storage devices, including Hyper-V, VMware, Citrix, Xen and Nutanix environments, Fibre Channel switches and tape libraries[5]. WAN link monitoring uses Cisco IP SLA, and the product can discover and monitor Cisco ACI fabrics[5]. Visualisation includes Layer 2 maps, business views and 3D floor and rack views, with more than 200 dashboard widgets[5].
The licence is device-based, so any number of interfaces, volumes and sensors can be monitored on a licensed device[6]. Starting prices are listed as US$245 for 25 devices for Standard, US$345 for 25 devices for Professional (which adds virtual server monitoring, network path analysis and workflow automation) and US$4,595 for 250 devices for Enterprise, which adds distributed monitoring with remote probes and high availability[5]. Purchases can be annual subscriptions or perpetual licences[6].
Many capabilities, such as flow analysis and configuration management, are add-ons; ManageEngine sells them in an OpManager Nexus bundle that it says costs up to 40% less than buying them separately[6]. A 30-day trial is available[5].
What ManageEngine ServiceDesk Plus does
- Network, server, virtualisation and storage monitoring
- Cisco IP SLA WAN monitoring
- Cisco ACI discovery
- Layer 2, 3D floor and rack maps
- Distributed probe architecture (Enterprise)
- Annual or perpetual licences
- Incident, problem, change and release management (Enterprise)
- IT asset management and CMDB
ManageEngine ServiceDesk Plus pricing
Starting prices: Standard US$245 and Professional US$345 for 25 devices; Enterprise US$4,595 for 250 devices; billing term not stated on the product page. Annual subscription or perpetual licence. Add-ons sold separately or in the OpManager Nexus bundle. 30-day free trial.
ManageEngine ServiceDesk Plus strengths and limitations
Strengths
- Low entry prices
- Perpetual licence option
- Broad device and storage coverage
- Distributed monitoring for multi-site networks
- Low published entry prices
- On-premises option
Limitations
- Many features are paid add-ons
- Enterprise jump in starting price
- Self-hosted administration
- Interface can feel dense
- Asset-based pricing complicates forecasting
- Dense administration interface
Appears in
- Best ITSM Tools in 2026 #4
- Best Network Monitoring Tools in 2026 #3
- Best RMM Software in 2026 #9
- Best IT Asset Management Software in 2026 #6
- Best APM Tools in 2026 #14
ManageEngine ServiceDesk Plus alternatives and competitors
Alternatives to ManageEngine ServiceDesk Plus: companies ranked in the same lists.
SolarWinds Service Desk
Freshdesk
Ivanti Neurons for ITSM
Jira Service Management
N-able Cove Data Protection
NinjaOne
Splunk Enterprise Security
Datadog
ServiceNow
Reftab- Tactical RMM
Flexera One IT Asset Management
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