What Is Xurrent? ITSM Tool Overview & Pricing

Overview

Xurrent is the name adopted in September 2024 by the SaaS service management vendor previously known as 4me^[18]. The company lists offices in Santa Barbara and Austin in the US, London and Bengaluru^[18]. It has been acquisitive and product-active: it acquired the incident-response tool Zenduty in February 2025, launched the Sera AI assistant in August 2025, released AI agents and an open MCP server in May 2026, added a built-in iPaaS in June 2026, and launched an ITAM product in November 2026^[18]. A new chief executive, Brian Wenngatz, was appointed in February 2026^[18].

Xurrent’s architecture was designed for service integration and management, letting several organisations or providers share a service hierarchy, which is why it offers dedicated MSP licence tiers^[17]. Licences are counted per platform user per month, in Starter, Corporate and Enterprise tiers for internal IT and MSP Corporate and MSP Enterprise tiers for providers^[17].

Xurrent does not publish prices and has no free trial; it offers a guided proof of concept or a sandbox instead^[17]. Its pricing page is inconsistent about the Starter tier’s user allowance, listing both 10 and 20^[17].

What Xurrent does

Multi-organisation service hierarchy for MSPs
ITSM and enterprise service management
Sera AI and AI agents
Open MCP server
Built-in iPaaS
Zenduty-based incident response

Xurrent pricing

Quote-based. Tiers: Starter, Corporate (ITSM plus limited ESM, up to 5,000 employees), Enterprise (unlimited ESM), MSP Corporate and MSP Enterprise. No implementation or module fees stated. No free trial; proof of concept or sandbox offered.