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HaloITSM

Per-agent PSA and ITSM with one published price and 30-day trial

Overview

HaloITSM is the IT service management product of Halo, whose single licence also covers its professional services automation (PSA), CRM and customer service modules. Halo’s commercial model is unusual: it sells a single per-agent price covering all features, modules and integrations, including ESM, ITSM, customer service management, CRM, PSA and Halo AI features, with no tiers or add-ons[15].

The UK list price is £66 per agent per month billed annually[15]. Licences can be named or concurrent at the same price, which suits shift-based service desks where agents share seats[15]. End users and portal customers are free. For very large organisations Halo offers an Enterprise Package with unlimited licences and funded implementation for a fixed US$1 million per year, and charities and non-profits receive a 15% discount[15].

A 30-day trial includes all modules[15]. The main caveats are that onboarding packages are required with purchase and priced by scope, so the first-year cost is higher than the licence figure alone, and prices outside the UK are not shown on the pricing page[15].

What HaloITSM does

  • Single per-agent licence price
  • All modules included in trial
  • Named or concurrent licences
  • Also sold as ITSM for internal IT
  • Monthly or annual billing
  • Single price includes ITSM, ESM, CSM, CRM and PSA modules
  • Free end users and portal customers
  • Halo AI features included

HaloITSM pricing

£66 per agent per month, billed annually (other currencies shown); monthly billing available; onboarding package required (bespoke price); 15% charity discount; Enterprise Package US$1M/year unlimited licences; 30-day free trial, no card.

HaloITSM strengths and limitations

Strengths

  • Single published per-agent price
  • Long free trial
  • Concurrent licences at no premium
  • Highly configurable
  • Every module included at one price
  • Concurrent licensing option

Limitations

  • Mandatory onboarding cost unpublished
  • Configuration depth requires planning
  • Per-agent cost higher than budget PSAs
  • Fewer native RMM ties than ConnectWise or Kaseya
  • Mandatory onboarding package adds cost
  • Only UK pricing shown publicly

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