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Syncro

Per-technician RMM and PSA with unlimited endpoints

Overview

Syncro, made by Syncro Technologies, sells a combined PSA, RMM and remote-access platform for small and mid-sized MSPs; its site now uses the syncrosecure.com domain and “Syncro XMM” branding[8]. Billing is per technician rather than per device, with unlimited managed endpoints and “no per-device charge, no ceiling”[8].

The Core plan costs US$129 per user per month on annual billing or US$159 monthly; the Team plan, which adds Microsoft 365 security and identity management, costs US$179 annually or US$209 monthly[8]. The page’s own example is three technicians on the annual Team plan at US$6,444 a year, and Microsoft 365 cloud backup is an add-on at US$1.90 per user per month[8]. A 14-day free trial with full access requires no card[8]. Syncro’s PSA covers ticketing, invoicing, contracts and a customer portal, adequate for smaller shops but less configurable than ConnectWise, Autotask or Halo for complex agreement billing.

What Syncro does

  • RMM with unlimited endpoints
  • Built-in PSA ticketing and invoicing
  • Remote access
  • Microsoft 365 security (Team plan)
  • 14-day free trial
  • Ticketing and invoicing
  • Contracts and customer portal
  • Built-in RMM with unlimited endpoints

Syncro pricing

Core US$129/tech/month (annual) or US$159 (monthly); Team US$179 or US$209; IT Teams US$179; M365 Cloud Backup US$1.90/user/month; 14-day trial.

Syncro strengths and limitations

Strengths

  • Unlimited endpoints
  • Published prices
  • PSA included
  • Simple licensing
  • Published per-tech prices
  • PSA and RMM together

Limitations

  • Expensive for large technician teams
  • Less depth on complex networks
  • Smaller integration ecosystem
  • Rebranding in progress
  • Per-tech cost high for large teams
  • Less configurable billing

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