Best PSA Software in 2026

ConnectWise PSA is one of the most established professional services automation platforms for managed service providers (MSPs). It records technician time against tickets, projects and invoices; automates ticket intake with SLA alerts; tracks project progress against resource capacity; and generates agreement-based billing, with the vendor claiming that customers have cut invoice preparation time by 50%. Sales opportunities connect to quotes and agreements through ConnectWise CPQ.

Recent releases add agentic AI to the service desk, which triages tickets, analyses customer sentiment and suggests fixes from previously solved tickets. Alerts from ConnectWise RMM can open PSA tickets automatically and link managed devices to the correct agreement, and remote access comes from ScreenConnect within the RMM. ConnectWise does not publish prices for PSA; buyers request a quote or compare packages through sales. The platform's depth means substantial configuration work, and MSPs that do not use other ConnectWise products gain less from its integrations.

Autotask PSA is the PSA product of Datto, which Kaseya acquired for US$6.2 billion on 23 June 2022. Kaseya now presents Autotask as its PSA software: the URL formerly used for Kaseya BMS displays the Autotask page. Kaseya says it serves more than 40,000 MSP and SMB customers from its Miami headquarters.

Autotask combines customisable IT modules and workflow automation, dashboards, RMM data in the service desk, IT documentation such as passwords within ticket context, and automated invoicing for labour, contracts and expenses with QuickBooks integration. It is cloud-hosted and browser-based, with 256-bit encryption, two-factor authentication, SSO and role-based permissions, and integrates with more than 170 tools through open APIs. Kaseya's newer pages emphasise AI-assisted ticket administration and workforce capacity planning. Prices are not published and no free trial is mentioned; buyers request a demo or quote. Autotask's value is strongest when combined with Datto RMM and other Kaseya modules, and Kaseya's bundling strategy can make standalone purchase less attractive.

Halo, the maker of HaloPSA and HaloITSM, has moved its site to usehalo.com and presents a single published price: £66 per agent per month, billed annually, with named and concurrent licences priced the same. The pricing page shows equivalent prices in US dollars, euros and Australian dollars, and gives an example of £55,440 a year for 70 agents before a 5% milestone discount. Monthly or annual billing is available, onboarding packages are required and priced by scope, and charities receive 15% off. An Enterprise Package costs a fixed US$1 million a year for unlimited licences and funded implementation.

Halo offers a 30-day free trial with all features and modules and no credit card. The pricing page lists one per-agent price rather than tiered editions, which simplifies comparison. Its configurability is extensive, which also means implementations need planning, and the mandatory onboarding fee is not published.

Certinia PSA is built on the Salesforce platform and shares Salesforce's customer records, user interface and analytics, which the company presents as its system of record. Its modules cover services estimation, resource management, project management, services billing and services financials. Certinia, headquartered in Austin, Texas, says more than 1,400 customers use its software and that it was named a Leader in the IDC MarketScape for Worldwide AI-Enabled PSA 2025–2026.

The Veda AI agents add estimate generation from historical data, a resourcing agent for matching skills to capacity, and a project assistant that surfaces delivery risks; the company claims these can reclaim more than 20 hours a month per project manager, a figure it does not explain. Certinia is a strong fit where sales, delivery and finance all run on Salesforce, because opportunities flow into projects and billing without integration. It is not designed for MSP ticketing and RMM integration, it requires Salesforce licensing, and pricing is available only by demo or contact.

Kantata is a professional services automation platform whose named products include resource management and forecasting, project management, financial management, agentic business intelligence and an AI expertise engine, with a version that runs on Salesforce; it names Deloitte, Sage and Hitachi as customers. The company states that it tailors plans to company size, goals and working practices, and buyers obtain a quote through a form handled by a "PSA Advisor".

Kantata's focus is resource management: staffing, bench visibility and forecasting, connected to financial tracking. Because Kantata publishes no prices or trial terms, comparison requires a sales process. It is aimed at firms large enough to justify formal implementation, and like Certinia it does not target MSP ticket-and-device workflows.

SuperOps describes itself as an "AI-native PSA and RMM platform for MSPs". The PSA side includes an AI-powered service desk with automated SLAs, escalations and Monica AI triage; contract management that ties technician work to contracts with delivery-based cost tracking and profitability analysis; service automation, project management, IT documentation and inventory management. The RMM side covers automatic device discovery, policy and patch management, remote access and mobile device management.

Its general pricing page bills per endpoint per month with unlimited technicians, sets a minimum of 150 endpoints per plan, and offers two plans, Prime and Prime Plus (adding mobile device management), both priced on request. A free trial and free onboarding are offered. Having PSA and RMM on a single data model avoids the integration overhead of separate products. The trade-offs are a younger platform with a smaller integration ecosystem than ConnectWise or Kaseya, and a 150-endpoint minimum that may not suit very small MSPs.

Syncro, made by Syncro Technologies, sells a combined PSA, RMM and remote-access platform for small and mid-sized MSPs; its site now uses the syncrosecure.com domain and "Syncro XMM" branding. Billing is per technician rather than per device, with unlimited managed endpoints and "no per-device charge, no ceiling".

The Core plan costs US$129 per user per month on annual billing or US$159 monthly; the Team plan, which adds Microsoft 365 security and identity management, costs US$179 annually or US$209 monthly. The page's own example is three technicians on the annual Team plan at US$6,444 a year, and Microsoft 365 cloud backup is an add-on at US$1.90 per user per month. A 14-day free trial with full access requires no card. Syncro's PSA covers ticketing, invoicing, contracts and a customer portal, adequate for smaller shops but less configurable than ConnectWise, Autotask or Halo for complex agreement billing.

Rocketlane positions itself as a PSA platform for professional services and customer-onboarding teams. Its plans include unlimited projects and customer members, a branded customer portal, time tracking and timesheets; the Premium plan adds resource management and financial management, including budgeting, rate cards, margins, invoicing and revenue recognition.

Prices are published: Standard costs US$49 per team member per month and Premium US$69, both billed annually with a five-member minimum, while Enterprise is custom and adds unlimited automations, multi-currency, a skills matrix, SAML and a Snowflake integration. AI Fills costs US$29 per user per month as an add-on, and Nitro AI agent tiers are priced by sales. A 14-day trial is available; implementation packages cost extra. The customer-facing portal is Rocketlane's distinctive feature, useful when clients participate in delivery. It is less suited to firms needing deep accounting or MSP ticketing.

Scoro is a business management suite for agencies, consultancies and other professional services firms, combining CRM, quoting, project and resource planning, time tracking, billing and reporting. Since its latest pricing change, customers assemble their own combination of core apps, starting at €15 per user per month.

Published combinations are Time-billing at €15 or US$17 per user per month, Projects & Resources at €25 or US$29, Quote to Cash at €25 or US$29, and End-to-end at €52 or US$57, with a minimum of five users. Annual billing saves 13–17%, and Standard and Enterprise platform tiers include 80 or 120 AI credits per user. A 14-day trial requires no card. Scoro's breadth lets small firms replace several tools, but the End-to-end bundle is required for full PSA functionality, and the five-seat minimum excludes very small teams.

Accelo is a cloud platform for client-services businesses that combines project management, client management, a client workspace portal, project financials, resourcing and capacity planning, and business intelligence, and lets firms "run fixed-fee projects and ongoing retainers side by side". It integrates with HubSpot, Salesforce, Xero, QuickBooks Online, Sage Intacct, Jira and others, and also sells a separate Forecast PSA product line.

Accelo does not publish prices; cost depends on team size and growth goals, and buyers request a custom quote. The pricing page says plans include implementation guidance, onboarding support and full platform access, that teams are usually operational within a few weeks, and that customers recover 3–7% of revenue leakage and cut administrative overhead by 30–35%, both vendor claims. Accelo suits small and mid-sized firms that need a single system rather than separate CRM, project and billing tools; larger firms often outgrow its resource-planning depth.

BigTime is a PSA aimed at professional firms such as consultancies, accounting, architecture and engineering practices, where accurate time capture and billing are the core requirement. All plans include time tracking, invoicing, expense management and payments through BigTime Delivery.

Four tiers are offered. Essentials starts at US$20 per user per month and includes time and expense, project portfolio management, billing, automatic reconciliation and QuickBooks integration; Advanced adds multi-currency expenses, a custom reporting centre and templates; Premier adds multi-currency invoicing, custom cost and rate management, project budgeting and multi-level approvals; Enterprise is custom. Only the Essentials price is published. BigTime's QuickBooks integration and simplicity suit smaller firms, while resource planning and delivery features are lighter than in Kantata or Certinia.

Productive is a PSA that names budgeting and profitability, resource planning, time tracking, invoicing, a sales CRM, forecasting, expense management and revenue recognition among its modules. It describes itself as purpose-built for agencies, consultancies and other professional services businesses and says more than 2,000 companies use it.

Its pricing page lists Essential at US$10 per user per month and Professional at US$29 on monthly billing, with Ultimate priced by conversation; the page also shows conflicting yearly figures and totals that do not match the per-user rates, so buyers should confirm the current price. A 14-day free trial requires no card. Productive's budgeting and forecasting depth is strong for agencies; it is less suited to firms needing ticketing for managed services or enterprise-grade services financials.

Teamwork.com is a project-management platform built for client work, with intake forms, time tracking, real-time budgets and profitability, resource scheduling, client proofing and accounting integrations. It sits at the lighter end of the PSA category, between general project management software and full PSA suites.

Pricing is published: a Free plan for up to five users and five projects, Basics at US$9.99 per user per month with a three-user minimum, Accelerate at US$24.99 with a five-user minimum, and Optimize and Enterprise by quote, all billed annually. Annual billing saves about 29%, and paid plans include a 14-day free trial without a card. The free plan and low entry price make it accessible to small agencies, though utilisation forecasting, revenue recognition and services financials are less developed than in dedicated PSA products.