Overview
InvGate is a vendor that sells two separately priced products, InvGate Service Management and InvGate Asset Management, each in Starter, Pro and Enterprise plans[19]. Its pricing is one of the simplest in this list. Service Management Starter costs a fixed US$1,499 per year for five agents; Pro costs US$500 per agent per year from US$2,500 and covers 5 to 100 agents; Enterprise is custom from US$12,000 per year with no agent limit[19].
Asset Management is priced by device rather than by technician: Starter is US$1,499 per year for up to 500 IP devices and Pro US$5 per device per year for 500 to 5,000 devices, with Enterprise covering up to 1 million devices[19]. Buying both products gives an ITSM and IT asset management combination comparable to ManageEngine’s Enterprise edition, although the two are licensed independently.
Starter and Pro plans can be trialled, but the trial length is not stated on the pricing page[19]. Prices exclude taxes and are described as base subscription list prices that may change without notice[19]. Larger enterprises with complex CMDB and change requirements generally find more depth in platform suites.
What InvGate Service Management does
- Incident and request management
- Service catalog and self-service portal
- Separate asset management with device discovery
- Agent-based pricing on Pro
- Free trial on Starter and Pro
InvGate Service Management pricing
Service Management: Starter US$1,499/year fixed (5 agents); Pro US$500/agent/year, from US$2,500 (5–100 agents); Enterprise custom from US$12,000/year. Asset Management: Starter US$1,499/year (500 devices); Pro US$5/device/year; Enterprise custom. Free trial on Starter and Pro.
InvGate Service Management strengths and limitations
Strengths
- Low, fixed entry price
- Simple annual per-agent pricing
- Asset management priced by device
- Free trial
Limitations
- ITSM and asset products licensed separately
- Pro capped at 100 agents
- Trial length not stated
- Less depth for large CMDB-driven change processes
Appears in
InvGate Service Management alternatives and competitors
Alternatives to InvGate Service Management: companies ranked in the same lists.
ServiceNow
Jira Service Management
Freshdesk- ManageEngine ServiceDesk Plus
BMC Helix ITSM
Ivanti Neurons for ITSM
SolarWinds Service Desk
TOPdesk
HaloITSM
SysAid
Xurrent
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