What Is TOPdesk? Features, Pricing & Alternatives

Overview

TOPdesk is a service management vendor that traces its origins to founders writing code in an attic in Delft, the Netherlands, in the 1990s^[14]. The company reports more than 700 employees, 11 offices worldwide, 6,000 implementations and 10 million active SaaS users^[14].

TOPdesk is used for IT service management and for shared service centres where IT, facilities and HR handle requests through one portal, an approach usually called enterprise service management. Its pricing page lists three tiers, Essential, Engaged and Excellent, priced per agent per month and shown in British pounds, with US dollar, euro and Canadian dollar views available^[13]. Organisations with 50 or more agents are asked to request a quote^[13].

The vendor’s tiered, per-agent model is aimed at organisations that want a configurable product without the implementation projects typical of enterprise platforms. Limitations include the absence of a published free trial on the pricing page and the lack of published prices for larger deployments^[13].

What TOPdesk does

Incident and request management
Self-service portal for IT, facilities and HR
Three tiers priced per agent
Multi-currency pricing display
SaaS delivery

TOPdesk pricing

Essential £51, Engaged £72 and Excellent £101 per agent per month, excluding taxes. Quote for 50+ agents. No free trial mentioned on the pricing page.