Hotel management software, usually called a property management system (PMS), is the central application a hotel uses to manage reservations, room inventory and rates, check-in and check-out, guest folios and payments, housekeeping and night audit. Modern systems connect to channel managers that distribute rooms to online travel agencies, to booking engines on the hotel's own website, and to point-of-sale, revenue management and guest messaging tools.
This list compares twelve systems sold in 2026, from Oracle's OPERA Cloud, used by large chains, to cloud platforms for independent hotels such as Mews, Cloudbeds and Clock PMS+, open API-first systems such as Apaleo, and short-term rental platforms such as Guesty and Hostaway. Facts and prices come from the vendors' own pricing, product and company pages, opened in November 2026.
The category overlaps with channel manager software and booking engines, which some vendors sell separately, and with vacation rental software, which manages individual listings rather than hotel rooms. Restaurant point-of-sale systems are a separate category.
Contents
- What is hotel management software
- History and market
- Key features to compare
- Pricing models
- How to choose
- Methodology
- The list
- Comparison table
- Alternatives by use case
- Recent developments
- Frequently asked questions
- See also
What is hotel management software
A hotel property management system is the operational record of a property. It holds the room inventory and rate plans, records reservations from every source, assigns rooms, runs check-in and check-out, posts charges to guest folios, processes payments, manages housekeeping status and produces the nightly audit and financial reports. In larger hotels, the PMS also manages groups and blocks, corporate accounts, and interfaces to telephone systems, door locks, minibars and spa or restaurant systems.
Around the PMS sit several related categories. A channel manager distributes availability and rates to online travel agencies and global distribution systems; a booking engine takes direct reservations on the hotel website; revenue management software recommends prices; and guest experience tools handle messaging, online check-in, kiosks and digital keys. Vendors such as Mews and Cloudbeds bundle all of these, while Apaleo deliberately offers a core PMS and relies on an app store of third-party tools.
Vacation rental software, such as Guesty and Hostaway, performs similar functions for individually listed apartments and homes, focusing on synchronising calendars across Airbnb, Booking.com and Vrbo rather than on hotel front-desk operations. Hostel software, campground software and restaurant POS software are adjacent categories.
History and market
Hotel PMS software began as on-premises systems installed on servers in each property. Oracle's OPERA is widely deployed in chain hotels; Oracle still documents its on-premises OPERA 5 product alongside the cloud version and provides a migration application for moving properties to OPERA Cloud. Clock Software has been building hotel software since 1996.
The 2010s brought cloud-native systems. Mews was founded in 2012 in Prague by former hotelier Richard Valtr, and other cloud vendors such as Cloudbeds, Apaleo and Stayntouch built browser-based systems with open APIs and app marketplaces. Apaleo lists more than 200 apps in its store, and Cloudbeds more than 400 integration partners.
Investment in cloud PMS vendors has continued. Mews reports that it reached unicorn status in 2024 and raised a US$300 million Series D in 2026, and says it now has more than 15,000 hotel customers in 85 countries. Large chains have also moved to cloud systems: Shiji lists Hyatt, IHG Hotels & Resorts, Kempinski, Belmond and Mandarin Oriental among the groups using its platform. No independent market-size figure was verified for this list.
Key features to compare
Reservations, rates and front desk
The core PMS must handle rate plans, restrictions, room assignment, group blocks and folios. Stayntouch's PMS lists reservations, front desk, rate management, housekeeping, groups, financials and reporting.
Channel manager and booking engine
Distribution determines occupancy. Mews cites a 400-channel network, Clock PMS+ access to more than 500 booking channels with direct Booking.com connectivity, and Cloudbeds includes its channel manager and booking engine from the One plan up.
Integrated payments
Embedded payments reduce reconciliation work. Apaleo Pay starts at 0.6%, and Mews bills payment processing separately from its subscription.
Guest self-service
Online check-in, kiosks and digital keys reduce front-desk staffing. Mews includes AI messaging, kiosks and digital keys in its Pro plan, and Stayntouch sells a kiosk and ID scanning.
Open APIs and marketplace
An open API lets hotels add specialist tools. Apaleo includes all its APIs at no extra cost, and Stayntouch cites more than 1,100 integrations.
Multi-property management
Groups need central rates, reporting and guest profiles. Hotelogix has a multi-property pricing option, and Cloudbeds includes multi-property support on all plans.
Fiscal compliance
In many countries a PMS must meet local fiscal and invoicing rules; Oracle documents a separate OPERA Fiscal Regulatory Compliance product.
Pricing models
Hotel PMS vendors mostly charge per room per month. Apaleo publishes €8 per room per month with a €400 monthly minimum and no setup, licence or integration fees. WebRezPro charges US$10 per unit per month with tiered minimums from US$100 a month for 1–14 units to US$1,000 for 100–149 units. Mews also prices per room but quotes each property.
Some vendors use flat or revenue-based subscriptions: innRoad states its core PMS typically costs around US$150 a month for most properties, and Clock PMS+ estimates prices from annual net revenue and room count, plus a one-time onboarding fee.
Vacation rental platforms charge per listing: Guesty Lite starts at US$9 per listing per month for one to three listings, and Hostaway prices by listing bands. Enterprise systems such as OPERA Cloud and Shiji, and plans from Cloudbeds, Stayntouch and Hotelogix, are quote-based. Payment processing, add-on modules and implementation are commonly charged on top of the subscription.
How to choose
Hotel chains and large full-service hotels usually shortlist Oracle OPERA Cloud and Shiji, which support complex groups, sales and catering, and brand-level integrations.
Independent hotels and small groups commonly compare Mews, Cloudbeds, Clock PMS+ and Stayntouch, which bundle channel managers, booking engines and payments. Mews and Clock serve properties across many countries; Clock says it is used in more than 50.
Hotel groups with in-house developers or a preference for best-of-breed tools may prefer Apaleo's API-first model.
Small inns, motels and bed-and-breakfasts on tight budgets can look at innRoad, WebRezPro and Hotelogix, which offer month-to-month or published per-unit pricing.
Short-term rental managers operating apartments or homes should use Guesty or Hostaway rather than a hotel PMS.
Properties in Europe should confirm fiscal compliance and invoicing for their country; Mews, for example, originated in Prague.
Methodology
Systems were selected from hotel and lodging PMS vendors active in November 2026. They are ordered by the scale each vendor publishes (properties, hotel groups or countries served), then by openness (APIs, integrations, marketplace) and by pricing transparency. Enterprise systems used by chains rank first, followed by cloud systems for independents, budget systems for small properties and finally vacation rental platforms. No reviews, ratings or hands-on tests were used; vendor-reported figures are labelled. All sources were accessed in November 2026.
The list
1
OO
Oracle's cloud hotel PMS, successor to the on-premises OPERA 5
Best for: Hotel chains and large full-service hotels
OPERA Cloud is Oracle Hospitality's cloud property management system and the successor to OPERA 5, the on-premises PMS long used by hotel chains. Oracle describes its hotel products as covering property management, restaurant and bar point of sale, distribution and marketing.
Oracle's documentation lists frequent OPERA Cloud releases, with version 26.4 the latest, and a family of related products: OPERA Cloud Distribution, Mobile Guest Experience, Identity Management, OPERA Reporting and Analytics, OPERA Fiscal Regulatory Compliance, and validated integrations including ID document scanning. It also provides an on-premises client application for migrating properties from OPERA 5 to the cloud.
OPERA Cloud is strongest for multi-property chains and large full-service hotels that need deep group, sales and fiscal capabilities and interfaces to brand systems. Its limitations are cost and complexity: prices are not published, implementation is typically handled through Oracle or partners, and Oracle's own marketing pages could not be opened for this review, so product claims here are limited to Oracle's documentation.
Key features
- Cloud PMS with frequent releases
- OPERA Cloud Distribution
- Mobile guest experience
- Fiscal regulatory compliance product
- Reporting and analytics
- Migration tool from OPERA 5
Pricing
Quote-based. No prices are published.
- Vendor
- Oracle Hospitality
- Latest documented release
- 26.4
- Pricing
- Quote-based
Strengths
- Standard system for many chains
- Deep fiscal and compliance tooling
- Documented migration path from OPERA 5
- Frequent release cadence
Limitations
- No published pricing
- Complex implementation
- Oversized for small independent hotels
2
Prague-born cloud PMS used by 15,000+ hotels in 85 countries
Best for: Independent hotels and groups wanting an all-in-one cloud PMS
Mews is a cloud hospitality platform founded in 2012 in Prague by Richard Valtr, a former hotelier; chief executive Matthijs Welle is also described as a former hotelier. The company reports more than 15,000 hotels using Mews in 85 countries and more than 1,300 employees. It says it reached unicorn status in 2024 and raised a US$300 million Series D in 2026.
Mews sells three plans. Mews Pro, the full operating system, includes property management, revenue management, a channel manager with a 400-channel network, guest technology such as AI messaging, self-service kiosks and digital keys, embedded payments, a booking engine, business intelligence and housekeeping. Mews Core covers the same modules with less depth and excludes housekeeping and automations, which can be added later. Enterprise is configured with sales for multi-brand groups.
Pricing is per room and quoted for each property; payment processing fees are billed separately, and POS and bookable services such as parking are add-ons. Mews suits independent hotels and groups seeking an all-in-one cloud system; its limitations are that no prices are published and that embedded payments tie processing revenue to the vendor.
Key features
- Cloud PMS and revenue management
- Channel manager with 400-channel network
- Kiosks and digital keys
- AI guest messaging
- Embedded payments
- Booking engine and business intelligence
Pricing
Mews Core, Mews Pro and Enterprise; priced per room, quoted per property. Payment processing billed separately; POS and bookable services are add-ons.
Ownership and history
Founded 2012 in Prague by Richard Valtr; unicorn status in 2024; US$300 million Series D in 2026; 1,300+ employees.
- Founded
- 2012, Prague
- Hotels
- 15,000+ (company figure)
- Countries
- 85
- Employees
- 1,300+
- Pricing
- Quote-based, per room
Strengths
- All-in-one suite including payments
- Large and growing international customer base
- Guest self-service built in
- Well funded
Limitations
- No published prices
- Housekeeping and automations excluded from Core
- Processing fees billed separately
3
Hospitality technology group serving Hyatt, IHG and Kempinski
Best for: International chains and luxury hotel groups
Shiji is a hospitality technology group whose products include the Shiji Platform, a central hub for hospitality data, and Daylight PMS, which it describes as a next-generation property management system. The group also sells distribution, point-of-sale and guest experience software.
Shiji lists Mandarin Oriental, Belmond, IHG Hotels & Resorts, Kempinski, Hyatt, Sudima and Time Hotels among the hotel groups using its technology, and publishes case studies with Van der Valk Hotels, Pan Pacific Hotels Group, Six Senses Samui and COMO Uma Ubud. The customer list indicates that it competes with Oracle for large international chains and luxury brands.
Shiji is suited to chains and luxury groups that want a platform approach across many properties and regions. Its limitations are that pricing is not published, its public pages give little detail about Daylight PMS functions or a company-wide hotel count, and implementation for large groups is a significant project.
Key features
- Daylight PMS
- Shiji Platform data hub
- Distribution tools
- Point-of-sale
- Guest experience software
Pricing
Quote-based. No prices are published.
Notable customers
Mandarin Oriental, Belmond, IHG Hotels & Resorts, Kempinski, Hyatt, Van der Valk Hotels and Pan Pacific Hotels Group, as named by the company.
- Flagship PMS
- Daylight PMS
- Pricing
- Quote-based
Strengths
- Major international chain customers
- Broad hospitality product range
- Platform approach for groups
Limitations
- No published pricing
- Limited public product detail
- Large-scale implementations
4
Hospitality platform for independents with 400+ integration partners
Best for: Independent hotels, hostels and small groups
Cloudbeds is a cloud hospitality platform for independent hotels, hostels, groups and management companies. All plans include the PMS, multi-property support, a mobile app, reporting, housekeeping, group management, payments, the Cloudbeds Marketplace with more than 400 integration partners, support and training through Cloudbeds University.
It sells four plans. Flex includes the PMS, payments and marketplace and lets properties bring their own channel manager or central reservation system. One adds the Cloudbeds channel manager and booking engine. Experience adds guest experience and reputation management. Enterprise provides custom packages for hospitality groups, brands and management companies. Revenue management, a guest marketing CRM, digital marketing and websites are offered as add-ons.
Cloudbeds' flexible Flex plan is useful for properties already committed to a distribution provider. Its limitations are that none of its plans have published prices and the billing basis is not stated on the pricing page.
Key features
- PMS with multi-property support
- Channel manager and booking engine (One plan)
- Integrated payments
- 400+ marketplace integrations
- Reputation management (Experience)
- Housekeeping and group management
Pricing
Plans: Flex, One, Experience, Enterprise; all quote-based. Add-ons: revenue management, guest marketing CRM, digital marketing, websites.
- Integration partners
- 400+
- Plans
- Flex, One, Experience, Enterprise
- Pricing
- Quote-based
Strengths
- Option to bring own channel manager
- Large integration marketplace
- Multi-property support on all plans
- Built-in training resources
Limitations
- No published prices
- Revenue tools are add-ons
- Billing basis not stated
5
API-first open PMS at €8 per room per month
Best for: Tech-led hotel groups and serviced apartment operators
Apaleo is an API-first property management system designed to be extended with third-party applications rather than to bundle every function. It publishes one base price: €8 per room per month, starting at €400 a month, with setup, licence, maintenance and integration fees waived.
The Apaleo Open PMS covers inventory, reservations, rate planning, accounting and payments, with customer success setup help, a knowledge base, online training and 24/7 technical support. All Apaleo APIs, including booking, finance, payment, distribution, profile, identity, webhooks, inventory, rate plan and settings, are available at no extra cost. The Apaleo Store lists more than 200 apps and integrations for revenue, distribution, back office, events, guest experience, spa and restaurant functions. Apaleo Pay starts at 0.6%.
Apaleo suits hotel groups, serviced apartment operators and technology-led brands with developers or integration partners. Properties wanting a single vendor for every function may find the need to choose and pay for separate apps a drawback, and the €400 minimum makes it less suitable for very small properties.
Key features
- Open, API-first PMS
- All APIs included at no cost
- Apaleo Store with 200+ apps
- Apaleo Pay from 0.6%
- 24/7 technical support
- No setup or licence fees
Pricing
€8 per room per month, minimum €400 per month; no setup, licence, maintenance or integration fees. Apaleo Pay from 0.6%.
- Price
- €8 per room per month
- Minimum
- €400 per month
- Marketplace apps
- 200+
Strengths
- Published, simple pricing
- Fully open APIs
- Large app store
- No setup fees
Limitations
- Third-party apps add separate costs
- €400 monthly minimum
- Requires integration choices
6
Mobile-first cloud PMS with kiosk and 1,100+ integrations
Best for: Boutique and select-service hotels prioritising self check-in
Stayntouch is a cloud PMS with headquarters in Bethesda, Maryland, and a European headquarters in Aalsmeer, the Netherlands. Its PMS includes reservations, front desk, rate management, housekeeping, groups, financials, reporting, Stayntouch Pay, Connect APIs and integrations.
A bundled suite, Stayntouch 2.0, adds Stayntouch Booking, a channel manager and Stayntouch Kiosk. Add-ons include multi-property management, a booking engine, channel manager, kiosk and ID scanning. The company cites more than 1,100 integrations on one part of its pricing page and more than 1,400 on another, and offers 24/7 phone and help desk support with a dedicated account manager and remote or on-site deployment. Named customer stories include Cambridge Suites Hotel, Hotel Maverick, The Gotham Hotel and Trianon Bonita Bay.
Stayntouch suits select-service and boutique hotels that want mobile and kiosk check-in. Prices are not published; the company says it has no hidden fees and a low minimum but gives no figures.
Key features
- Cloud PMS with mobile front desk
- Stayntouch Kiosk
- ID scanning
- Stayntouch Pay
- Channel manager and booking engine
- 1,100+ integrations
Pricing
Quote-based for PMS, Stayntouch 2.0 bundle and add-ons; no figures published.
- Headquarters
- Bethesda, Maryland, US; Aalsmeer, Netherlands
- Integrations
- 1,100+ (company figure)
- Pricing
- Quote-based
Strengths
- Strong self-service check-in
- Large integration list
- 24/7 support and account manager
- US and European presence
Limitations
- No published prices
- Inconsistent integration counts on its site
- Many functions sold as add-ons
7
Founder-led cloud PMS used by 1,500+ independent hotels
Best for: Independent full-service hotels and resorts
Clock Software has been building hotel software since 1996 and describes itself as privately owned and founder-led. Its cloud PMS, Clock PMS+, serves independent hotels and hotel groups and is used by more than 1,500 independent hotels in over 50 countries.
The system covers reservations, rates, front desk, housekeeping, invoicing, payments and reporting, and includes a booking engine, guest messaging, online check-in and kiosk options, a guest portal, events, activity bookings and restaurant point of sale. It offers direct Booking.com connectivity and access to more than 500 booking channels.
Clock sells an all-inclusive subscription without forced upgrades to unlock core modules. Prices are estimated on its pricing page from annual net revenue and room count, and a one-time onboarding fee applies; some optional services and third-party costs are billed separately. Clock's inclusion of restaurant POS and events suits resort and full-service independents; its limitations are revenue-linked pricing, which rises as the hotel grows, and a smaller customer base than Mews or Cloudbeds.
Key features
- All-inclusive core modules
- Restaurant point of sale
- Events and activity bookings
- Online check-in and kiosk
- 500+ booking channels
- Direct Booking.com connectivity
Pricing
All-inclusive subscription estimated from annual net revenue and room count; one-time onboarding fee; some optional services billed separately.
- Building hotel software since
- 1996
- Hotels
- 1,500+ independents (company figure)
- Countries
- 50+
- Ownership
- Privately owned, founder-led
Strengths
- No module upsells for core features
- Includes restaurant POS
- Long operating history
- Wide channel connectivity
Limitations
- Price tied to hotel revenue
- Onboarding fee
- Smaller customer base than leaders
8
Cloud PMS with independent and multi-property subscription options
Best for: Small and mid-size hotels and small groups
Hotelogix is a cloud-based hotel PMS for independent properties and multi-property operators. It offers two pricing options: an Independent Property package, described as everything needed to run a hotel without extras, and Multi-Property Pricing for centralised control across locations.
Pricing is subscription-based and varies with the hotel's size and the third-party integrations it requires. The company does not publish figures on its pricing page and asks prospective customers to contact it for a quote.
Hotelogix suits small and mid-size hotels and small groups looking for a cloud PMS with central control across properties. Its limitations are the lack of published prices or plan contents, which makes comparison difficult, and limited public information on its scale, integrations and support model compared with larger vendors.
Key features
- Cloud PMS
- Multi-property central control
- Third-party integrations
- Subscription pricing
Pricing
Subscription priced by hotel size and required integrations; quotes via support@hotelogix.com.
- Pricing options
- Independent Property; Multi-Property
- Pricing
- Quote-based
Strengths
- Multi-property option
- Cloud deployment
- Pricing scaled to hotel size
Limitations
- No published prices
- Plan contents not listed
- Little public scale data
9
Month-to-month PMS typically around US$150 a month for most properties
Best for: Small independent hotels and inns
innRoad is a cloud PMS aimed at independent hotels, inns and small properties. It sells an Essentials package with simple month-to-month pricing and customised packages with volume and multi-product discounts.
The company states in its FAQ that the core PMS typically falls around US$150 a month for most properties, with final pricing dependent on property size, room count and specific needs. There are no long-term contracts: billing is month-to-month and customers can cancel at any time.
innRoad's indicative price and lack of contract make it a low-risk option for small independent properties. Its limitations are that exact plan contents and add-on prices require a quote, and larger hotels needing complex group sales, spa or restaurant integration may find enterprise or full-suite cloud systems more suitable.
Key features
- Cloud PMS
- Month-to-month billing
- Volume and multi-product discounts
- Customised packages
Pricing
Essentials and customised packages; core PMS typically around US$150 per month for most properties; month-to-month, cancel anytime.
- Typical price
- About US$150 per month (company FAQ)
- Contract
- None, month-to-month
Strengths
- Indicative price published
- No long-term contract
- Suited to small properties
Limitations
- Exact prices require a quote
- Limited public feature detail
- Less suited to large hotels
10
Cloud PMS at US$10 per unit per month with published minimums
Best for: Small hotels, campgrounds and marinas wanting transparent pricing
WebRezPro is a cloud PMS for hotels and other lodging, including hostels, campgrounds and boat slips, that publishes its full price table. It charges US$10 per unit per month, with no system setup fees and a monthly minimum depending on property size.
Minimums are US$100 a month for 1–14 units with no included integrations beyond the payment gateway; US$150 for 15–24 units with one integration; US$250 for 25–49 units with two; US$500 for 50–74 units with three; US$750 for 75–99 units with four; and US$1,000 for 100–149 units with five. Properties with 150 or more units are quoted individually. Contracts are signed and renewed yearly, but properties can cancel with 30 days' written notice without penalty. Discounts are available for large properties, hostels, campgrounds and boat slips.
WebRezPro's transparent pricing suits small and mid-size properties and non-hotel lodging. Its limitations are that the number of included integrations is capped by tier and that it is less suited to chains needing brand-level interfaces.
Key features
- Per-unit pricing
- No setup fees
- Integrations included by tier
- Supports hostels, campgrounds and boat slips
- Annual contract with 30-day cancellation
Pricing
US$10 per unit per month; minimums US$100 (1–14 units) to US$1,000 (100–149 units); 150+ units quoted. No setup fees.
- Price
- US$10 per unit per month
- Minimum
- From US$100 per month
- Setup fee
- None
Strengths
- Fully published pricing
- No setup fees
- Supports non-hotel lodging
- Penalty-free cancellation with notice
Limitations
- Integrations capped by tier
- Annual contract renewals
- Not built for chains
11
Short-term rental platform from US$9 per listing per month
Best for: Short-term and vacation rental managers
Guesty is property management software for short-term and vacation rental operators rather than traditional hotels. Its plans are organised by portfolio size. Guesty Lite, for one to three listings, starts at US$9 per listing per month, can be billed monthly or annually and includes a 14-day free trial; it syncs with Airbnb, Booking.com and Vrbo and includes a multi-calendar, unified inbox, direct booking website and automation workflows.
Pro, for 4–199 listings, is quoted by number of listings and adds more than 60 listing channels, an owners portal, revenue management and dynamic pricing, task management, an AI website builder and 24/7 support. Enterprise, for 200 or more listings, adds enterprise security, tailored onboarding and advanced reporting. Add-ons such as PriceOptimizer, Damage Protection, LocksManager and GuestyPay are priced separately, and Guesty charges no booking fees on direct bookings.
Guesty suits professional rental managers. It is not a front-desk hotel PMS and lacks features such as group blocks and folio management that hotels require.
Key features
- Airbnb, Booking.com and Vrbo sync
- Unified guest inbox
- Owners portal (Pro)
- Dynamic pricing (Pro)
- Direct booking website
- Smart lock management add-on
Pricing
Lite: from US$9 per listing per month (1–3 listings), 14-day trial. Pro (4–199 listings) and Enterprise (200+) quote-based. Add-ons priced separately.
- Entry price
- US$9 per listing per month
- Free trial
- 14 days (Lite)
- Channels
- 60+ (Pro)
Strengths
- Published entry price
- Scales from 1 to 200+ listings
- No fees on direct bookings
- Strong channel coverage
Limitations
- Not a hotel front-desk system
- Pro and Enterprise prices not published
- Many paid add-ons
12
H
Vacation rental software priced by number of listings
Best for: Vacation rental managers with multiple listings
Hostaway is a property management system and channel manager for vacation rental managers. Its pricing is based on the number of listings managed, with the sign-up flow asking whether an operator manages 2–14, 15–49 or 50 or more listings; single-listing owners are directed to a separate page rather than a standard tier.
Like Guesty, Hostaway is aimed at professional managers who distribute properties across multiple booking sites. Prices are not shown on the pricing page and are provided after the sign-up questions.
Hostaway suits rental managers with portfolios of two or more listings. Its limitations for this list are the same as other rental platforms: it is not designed for hotel front-desk operations, and its prices are not published, which makes comparison with Guesty Lite's US$9 per listing entry price difficult.
Key features
- Channel manager for rental listings
- Pricing by listing band
- Separate route for single-listing owners
Pricing
Quote after sign-up questions; bands of 2–14, 15–49 and 50+ listings; single listings routed separately.
- Pricing basis
- Number of listings
- Listing bands
- 2–14, 15–49, 50+
Strengths
- Built for multi-listing managers
- Pricing scales with portfolio
- Channel management included
Limitations
- No published prices
- Not for single listings
- Not a hotel PMS
Frequently asked questions
What is the most widely used hotel management software?
Oracle's OPERA is widely used by hotel chains, and Oracle now develops OPERA Cloud as its successor. Among cloud systems for independents, Mews reports more than 15,000 hotels in 85 countries. Shiji lists major groups including Hyatt, IHG and Kempinski among its customers. Independent market share figures were not verified for this list.
How much does a hotel PMS cost?
Most systems charge per room per month. Apaleo publishes €8 per room with a €400 monthly minimum, and WebRezPro charges US$10 per unit with minimums from US$100 a month. innRoad says its core PMS typically costs around US$150 a month for most properties. Enterprise systems such as OPERA Cloud and Shiji, and plans from Mews and Cloudbeds, are quote-based.
What is the difference between a PMS and a channel manager?
A PMS runs hotel operations: reservations, rates, check-in, folios, payments and housekeeping. A channel manager distributes room availability and rates to online travel agencies and other booking sites and returns bookings to the PMS. Many vendors, including Mews, Cloudbeds and Clock PMS+, bundle both, while Cloudbeds' Flex plan lets hotels keep their own channel manager.
What is the best PMS for a small hotel?
Small hotels often compare Cloudbeds, Mews Core, innRoad, WebRezPro and Hotelogix. WebRezPro and innRoad are the most transparent on price, with WebRezPro at US$10 per unit and innRoad around US$150 a month typically. Cloudbeds and Mews offer fuller bundles including channel managers and payments but require a quote.
Can vacation rental software be used for a hotel?
Vacation rental platforms such as Guesty and Hostaway are built for individually listed homes and apartments, focusing on calendar synchronisation with Airbnb, Booking.com and Vrbo, owner reporting and guest messaging. They generally lack hotel functions such as group blocks, room types with shared inventory, folios and night audit, so hotels usually need a dedicated PMS.
What is an open or API-first PMS?
An open or API-first PMS exposes its functions through documented interfaces so that hotels can connect specialist tools from other vendors. Apaleo is the clearest example: it includes all its APIs at no extra cost and lists more than 200 apps in its store, leaving functions such as guest messaging or revenue management to third-party providers.
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