Overview
Genpact was established more than 25 years ago as the global capability centre for General Electric, where its mandate was to standardise shared business processes using Lean Six Sigma methods.[3] It reported 2025 net revenues of US$5,079.9 million, up 6.6%, split between Core Business Services at US$3,875.8 million and Advanced Technology Solutions at US$1,204.1 million, the latter growing 17.0%.[3] Net income rose to US$552.5 million.[3] At 31 December 2025 the company had over 146,500 employees working in more than 35 countries, and it identifies India as the location of a substantial portion of its assets, employees and operations.[3] Genpact Limited is incorporated in Bermuda, with its registered office in Hamilton.[3]
Genpact strengths and limitations
Strengths
- Long track record in finance and accounting processes from its GE origins
- Profitable with growing revenue in 2025
- Deep process data from operating clients' back offices
- Combines AI deployment with managed operations
Limitations
- Heavy concentration of staff in India
- Core Business Services grew more slowly (3.7%) than the technology segment
- Less suited to green-field product engineering
- AI positioning is recent relative to its outsourcing heritage
Appears in
- Best BPO Companies in 2026 #3
- Best AI Development Companies in 2026 #7
- Top 50 IT Outsourcing Companies in the World: 2026 Edition #22
- Top 39 BPO Companies in the World: 2026 Edition #4
Genpact alternatives and competitors
Alternatives to Genpact: companies ranked in the same lists.
EXL
Teleperformance (TP)
Cognizant- Concentrix
Globant
EPAM Systems
Booz Allen Hamilton
Infosys
Grid Dynamics- Accenture
IBEX
Firstsource Solutions
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