Top 39 BPO Companies in the World: 2026 Edition

TP, the trading name of Teleperformance SE, reported 2025 group revenue of €10,209 million, up 1.3% like-for-like excluding hyperinflation and down 0.7% on a reported basis. The group is registered in Paris and describes its teams as spread across close to 100 countries. Revenue is split between Core Services (customer care, sales, back-office and data services for AI, which grew 2.7% like-for-like) and Specialized Services such as LanguageLine interpreting, collections and visa management, which fell 9.3% after a large visa contract was not renewed. In 2025 TP consolidated ZP from 1 February and the AI crowdsourcing platform Agents Only from 30 June. Jorge Amar, a former McKinsey senior partner, became chief executive on 16 March 2026, succeeding founder Daniel Julien.

Concentrix Corporation reported revenue of US$9,825.8 million for the fiscal year ended 30 November 2025, up 2.2%, but posted a net loss of US$1,278.9 million after a large fourth-quarter operating charge. Its annual report states that roughly 455,000 employees and staff work across about 483 locations in 74 countries. The company, headquartered in Newark, California, calls itself a global technology and services leader and sells customer experience operations together with technology and digital services. Revenue reported in its filing rose from US$7.1 billion in fiscal 2023 to US$9.6 billion in fiscal 2024, the largest one-year step in the period shown. Concentrix generated record operating cash flow of US$807 million in fiscal 2025.

Maximus, Inc. reported revenue of US$5,431.3 million and net income of US$319.0 million for the fiscal year ended 30 September 2025, according to the XBRL data in its annual report. The Virginia corporation, founded in 1975 and based in McLean, Virginia, administers government health and social programmes and reports three segments: U.S. Federal Services, U.S. Services and Outside the U.S. At 30 September 2025 it had about 37,200 employees plus 9,300 contingent workers, of whom 15,000 worked in its U.S. Federal Services segment. Because nearly all of its revenue comes from public-sector contracts, its results depend on government procurement cycles and policy changes rather than corporate outsourcing demand.

Genpact Limited reported 2025 total net revenues of US$5.1 billion (US$5,079.9 million) and net income of US$552.5 million. The company was established more than 25 years ago as General Electric's global capability centre and is now organised under Bermuda law, with its principal executive office in Hamilton. At the end of 2025 it had more than 146,500 employees working in over 35 countries. Genpact's filing describes it as one of the world's premier providers of finance and accounting services, covering accounts payable, invoice processing and related work, and its business is weighted towards back-office processes rather than voice-based customer care. Its revenue rose from US$4,767.1 million in 2024.

Capita plc reported 2025 revenue of £2,312.3 million, down 4.5% from £2,421.6 million, and adjusted revenue of £2,199.5 million, down 1.2%. The fall reflected business exits, notably the closed-book Life & Pensions business, and a decline in the Contact Centre division, which was partly offset by growth in Public Service and Pension Solutions. The group reported an operating loss of £129.6 million while lifting adjusted operating profit through a cost programme. Capita's results statement refers to colleagues across eight countries. Its client base is concentrated in UK central and local government, defence, pensions and regulated industries.

Conduent Inc. reported 2025 revenue of US$3,042 million and a net loss of US$170 million. The company, headquartered in Florham Park, New Jersey, has approximately 51,000 associates. Conduent reports three segments: Commercial, which runs front- and back-office processes for commercial industries and generated US$1,511 million in 2025; Government, which handles public assistance, healthcare programme administration, eligibility and enrolment, payments and case management and generated US$922 million; and Transportation, which supplies toll and fare collection and mobility payment systems. Revenue has fallen each year in the period shown, from US$3,722 million in 2023 and US$3,356 million in 2024, partly because of divestitures.

TELUS Digital is the digital experience segment of Canada's TELUS Corporation and was separately listed until 2025. TELUS's 2025 annual report shows TELUS Digital segment operating revenues and other income of C$3,882 million, of which C$2,862 million came from external clients and C$1,020 million from other TELUS units. Revenue from external contracts rose by C$129 million, helped by stronger U.S. dollar and euro exchange rates and by growth with social media clients. TELUS agreed on 2 September 2025 to buy the shares it did not already own for US$4.50 each, aggregate consideration of US$539 million, and the arrangement completed on 31 October 2025, ending the unit's NYSE and TSX listings.

transcosmos inc., listed on the Tokyo Stock Exchange under code 9715, reported net sales of ¥393,866 million for the fiscal year ended 31 March 2026, up 4.8%, with operating profit up 14.4% to ¥16,558 million. The company reports under Japanese GAAP and is led by two co-presidents, Masaaki Muta and Takeshi Kamiya. Its sales of ¥393.9 billion equal about US$2.63 billion at the Federal Reserve's 2025 average rate, which places it first among the Asian-headquartered companies in this ranking. The results document is the only transcosmos source used here, so its service mix and headcount are not detailed.

TTEC Holdings, Inc. reported 2025 revenue of US$2,137 million, down from US$2,207.6 million in 2024. Founded in 1982 and based in Austin, Texas, it had about 51,000 employees at the end of 2025 and operates in 22 countries on six continents. TTEC reports two segments: TTEC Engage, which provides AI-enabled CX operational and managed services and generated about US$1,668 million (78% of revenue), and TTEC Digital, which works with platforms from AWS, Cisco, Genesys, Google and Microsoft and generated about US$469 million (22%). Chairman and chief executive Kenneth Tuchman owns about 57% of the common stock.

ExlService Holdings, Inc. (EXL) reported 2025 revenue of US$2.09 billion (US$2,087.7 million), up 13.6% on both a reported and constant-currency basis. EXL was founded in 1999 and is headquartered in New York, with more than 65,000 employees spanning six continents. It is organised into industry units for insurance, healthcare and life sciences, and banking, capital markets and diversified industries; in insurance it runs subrogation for property and casualty carriers on its own Subrosource platform. Diluted earnings per share rose 28% to US$1.54 in 2025. The company positions its operations work around data management and AI rather than labour arbitrage alone.

Crawford & Company describes itself as the world's largest publicly listed independent provider of claims management and outsourcing solutions to insurance carriers, brokers and corporations, serving clients in more than 70 countries. Founded in 1941 and headquartered in the Atlanta area of Georgia, it reported total 2025 revenues of US$1,310.8 million, or US$1,265.7 million before reimbursements. Its segments are North America Loss Adjusting, International Operations, Broadspire and Platform Solutions, whose revenue fell 30.5% in 2025; Broadspire grew 3.6% to US$401.9 million. It is included here because claims administration is a process insurers outsource; it does not run general customer care.

TaskUs, Inc. reported 2025 revenue of US$1,183.5 million, up from US$995.0 million in 2024, and net income of US$102.3 million. Its principal executive office is in New Braunfels, Texas. At the end of 2025 its headcount was about 65,500 people across 31 sites in 13 countries, with services in more than 30 languages; the Philippines is its largest market with about 38,100 people, or 58% of the total. Its three service offerings, Digital Customer Experience, Trust & Safety and Artificial Intelligence Services, accounted for 56%, 26% and 18% of 2025 revenue. Client concentration is high: Meta alone generated 26% of revenue and the top ten clients 58%.

Firstsource Solutions Ltd, an RP-Sanjiv Goenka Group company, reported revenue of ₹95,564 million (US$1,082 million) for the fiscal year ended 31 March 2026, up 19.7%. Its closing headcount for the year was 36,205. Listed on the NSE (FSL) and BSE, it serves healthcare, banking and financial services, communications, media, technology, retail and utilities clients, with operations across the US and UK among other markets. Its capabilities include customer experience, collections, intelligent back office, technology services and GenAI data services. Fourth-quarter revenue was ₹25,835 million (US$283 million), up 19.5%.

Transcom Holding AB (publ) reported total 2025 revenue of €742.7 million against €744.6 million in 2024; excluding two unprofitable German entities it exited, comparable organic growth was 1.2%. Fourth-quarter revenue rose to €194.9 million and EBITDA excluding non-recurring items increased to €35.1 million. Transcom says its more than 30,000 employees work in 80+ contact centres and work-at-home networks across 29 countries, serving more than 300 clients in customer care, sales, content moderation and back-office services. Its strategy shifts volume from European onshore sites to the Philippines, India and Egypt, where its English-speaking segment reached a 26.0% EBITDA margin in the fourth quarter.

Sagility Limited, formerly Sagility India Limited, reported consolidated revenue from operations of ₹71,928.51 million for the year ended 31 March 2026, up 29.1%; its annual report gives the U.S.-dollar equivalent as US$814.0 million, up 23.6%. The company works only in healthcare, serving U.S. health plans, pharmacy benefit managers and providers with claims, member services, clinical and revenue-cycle operations. At 31 March 2026 it had 46,860 employees, including more than 4,400 clinicians, nurses, coders and technologists, delivering from 31 centres in the United States, India, the Philippines, Jamaica and Colombia. It is listed in India and is one of the larger single-industry BPM companies.

IBEX Limited reported revenue of US$644.1 million for the fiscal year ended 30 June 2026, up from US$558.3 million the year before, according to the XBRL data in its annual report. Its principal executive office is in Washington, DC, and at 30 June 2026 it had approximately 35,000 employees. IBEX operates 30 delivery centres in the United States, the Philippines, Jamaica, Nicaragua, Pakistan and Honduras and also lists India among its offshore locations. Its clients span retail and e-commerce, health technology, telecommunications, fintech, travel, transportation and logistics, and technology, and the filing groups them into digital-first companies and established Fortune 500 brands. Payroll and stock-based compensation accounted for about 65% of revenue in fiscal 2026.

Hinduja Global Solutions (HGS), part of the Hinduja Group and listed on BSE and NSE, reported total income of ₹4,857.0 crore (US$547.3 million) for the year ended 31 March 2026. The figure includes its digital media and broadband business (NXTDIGITAL) alongside the outsourcing operations. At 31 March 2026 HGS had 17,110 employees in 10 countries and 23 global delivery centres, 425 active CX and digital clients and 881 HR outsourcing and payroll clients. Its global headquarters is in Bengaluru. During the year it opened an office in Dubai and joined UK government procurement frameworks.

Prestige International Inc. reported record net sales of ¥70,911 million for the fiscal year ended March 2026, up 11.3%, with operating profit of ¥8,869 million, up 11.4%. The company runs BPO campuses in regional Japan, including several in Akita and sites in Yamagata, Toyama and Niigata, and its website lists automotive, property, global, customer, financial guarantee, IT and social businesses. The chief executive's message attributes the record year to absorbing cost increases through higher revenue in its main businesses during the second year of its Eighth Medium-Term Business Plan. At the Federal Reserve's 2025 average rate its sales equal about US$474 million.

eClerx Services Ltd reported operating revenue of ₹4,117.0 crore for the year ended 31 March 2026, up 22.3%; in U.S.-dollar terms operating revenue rose 17.9% to US$468.9 million. Profit after tax increased 30.5% to ₹706.2 crore, and delivery headcount stood at 22,518, up 16.9%. The company says it operates across 17 countries with over 22,600 employees, serving Fortune 500 clients in financial services, telecommunications, media and entertainment, luxury and fashion retail, and manufacturing. Delivery headcount grew faster than the 17.9% dollar revenue growth during the year.

Inventurus Knowledge Solutions Limited, which trades as IKS Health and is listed on the NSE, reported revenue of ₹31,938 million for the year ended 31 March 2026, up 20%, and profit after tax of ₹7,216 million, up 48%. Founded in 2006, it describes itself as a care enablement platform for the U.S. healthcare industry, and in fiscal 2026 it launched an autonomous coding engine for revenue cycle work and an agentic AI platform called MyCareHub on Epic's Connection Hub. On 23 April 2026 its U.S. subsidiary agreed to acquire TruBridge, a provider of technology and revenue cycle services to rural and community hospitals, with closing expected in the third calendar quarter of 2026 subject to approvals.

Digitide Solutions Limited reported consolidated revenue from operations of ₹30,801.8 million for the year ended 31 March 2026, its first full year as an independent listed company after its demerger from Quess Corp on 11 June 2025. Revenue comes from a BPM segment and a Tech and Digital segment, and the group recorded ₹647.6 million of demerger-related exceptional costs during the year. Headquartered in Bengaluru, Digitide says it operates across more than 40 locations in five countries. Its subsidiary Alldigi Tech provides payroll outsourcing covering 70+ countries and processes 8.5 million payslips a year.

Datamatics Global Services Ltd reported revenue of ₹1,987.2 crore for the year ended 31 March 2026, up 15.3%, with EBITDA of ₹371.6 crore, up 62.1%, and an 18.7% margin that the company called its highest. The group, which includes the publishing services subsidiary Lumina Datamatics, combines digital technology work with business process management: finance and accounting, banking and insurance process management, healthcare process management and document-intensive operations. It also sells its own automation software under the Datamatics.AI name. Only part of its revenue is BPO, so its position in this ranking overstates its outsourcing business relative to pure-play peers.

Harte Hanks, Inc. reported 2025 revenue of US$159.6 million, down from US$185.2 million in 2024. Based in Chelmsford, Massachusetts, it now calls itself a global business experience outsourcing company that operates across data, marketing, sales, customer care, fulfilment and logistics. Since 2024 its services have been organised into three business units: data, marketing and demand generation; customer care; and fulfilment and logistics. The customer care unit runs contact-centre programmes for consumer and business-to-business brands. Harte Hanks is much smaller than the other U.S. listed companies in this ranking and its revenue has declined in each of the last two years.

One Point One Solutions Ltd (1Point1) reported consolidated revenue from operations of ₹313.38 crore for the year ended 31 March 2026, up 22.24% from ₹256.36 crore, and profit after tax of ₹38.21 crore. The company is headquartered in India and describes itself as a customer experience and business process management company with operations across India, the United States, Europe and Asia and more than 8,000 professionals. Its services cover customer experience, finance and accounting outsourcing, trust and safety, supply chain operations and healthcare; in fiscal 2026 it launched an AI platform called ResolX. It is the smallest revenue-ranked entry here.

Foundever is the customer experience company formerly known as Sitel; the old sitel.com address now resolves to Foundever's site. It does not publish annual revenue. Its website states 130,000+ associates in 45 delivery countries, support in more than 60 languages and more than 800 client brands. In August 2026 Foundever completed a recapitalisation that cut debt by nearly US$900 million, added US$225 million of common equity and extended maturities, with support from 95.4% of term-loan lenders; Laurent Uberti and Olivier Camino stepped down from their leadership roles on 31 July. Pierre Barrial, formerly chief executive of IDEMIA, was appointed chief executive on 13 October 2026.

Atento is a customer relationship management and BPO provider whose largest market is Brazil. It no longer publishes audited annual results. In a January 2025 interview with IstoÉ Dinheiro, the company described itself as the largest CRM BPO provider in Latin America, with 50,000 employees in Brazil and more than 115,000 across its global operations in 14 countries; Brazil accounted for 40% of the business. The same report notes that Atento once employed more than 400,000 people and that management is expanding in hard-currency markets such as the United States. Its main client sectors are financial services, retail and telecommunications.

Konecta is a privately held customer experience and BPO group that does not publish annual revenue on its website. The site states that it employs more than 109,000 people in 28 countries and supports more than 40 languages. Konecta sells customer experience operations, sales and revenue-generation programmes, employee-experience services and consulting, and it promotes its own AI platform, Kolibri, together with agentic AI accelerators. It also runs a corporate foundation, the Konecta Foundation. Konecta is the third-largest company by published headcount among the private firms in this ranking.

Alorica is a privately owned U.S. customer experience outsourcer that does not publish revenue. Its 31 July 2026 release on first-half 2026 results describes a workforce of 100,000+ "solutionists" across 16 countries. In the first half of 2026 it hired more than 8,000 people in its fastest-growing regions, Egypt, India and the Philippines, and planned to hire about 12,000 by the end of the year. The release said Great Place to Work certifications covered more than 70,000 of its employees. Its homepage cites Great Place to Work recognition across 11 countries.

WNS was listed on the New York Stock Exchange until Capgemini completed its acquisition on 17 October 2025 for US$76.50 per share in cash, a total of US$3.3 billion excluding WNS's net debt. Capgemini described WNS as a leader in the digital business process services market and combined it into a new intelligent-operations offering. Because WNS no longer reports separately, it is ranked here by headcount: its website lists 66,000+ employees, 65 delivery centres, 13 countries, 700+ clients and three global headquarters, including New York. Its website organises services by industry, including insurance, travel, banking and financial services, healthcare payer services and shipping and logistics, alongside finance and accounting.

iQor is a privately owned customer experience and BPO company that does not publish revenue. Its website states that it has 30 years of CX expertise and 45,000 specialists across 10 countries, and it cites a 15-year average client tenure. Its offerings are grouped as CXBPO, Grow and an AI layer called infinityAiQ. The careers section of the same site repeats the figure as 45,000 employees across 10 countries, so the headcount used here covers employees rather than contractors.

Sutherland Global Services is a privately held business process and digital transformation company that does not publish revenue. Its website states a global team of 40K+ domain and technology experts, 70+ offices, customers reached in 144+ countries and 363 independent inventions under patent grants. It also says that more than half of the Fortune 500 firms are served by the company and that 63% of its client partnerships are contractually tied to measurable outcomes. Its service lines include business process as a service, customer experience, finance and accounting and HR operations, sold to banking, communications, healthcare, insurance, mortgage, energy, retail and travel clients. It is tied with VXI in this ranking on published headcount and is listed first alphabetically.

VXI Global Solutions is a privately held customer experience outsourcer that does not publish revenue. Its website lists 40K+ CX and service professionals, more than 600 million interactions a year across eight countries and 43 global delivery locations used for onshore, nearshore and offshore work. Its solutions are listed as CX operations, CX strategy, CX technology and AI, collections, revenue generation and social media, for industries including automotive, banking, communications, energy, government, healthcare and insurance. It is tied with Sutherland on published headcount and is listed second alphabetically.

Startek is a privately held customer experience outsourcer that does not publish revenue. Its website lists 38k+ associates supporting voice and non-voice services, delivery in 13 countries and more than 140 client brands, and gives its address as 4610 South Ulster Street, Denver, Colorado. Its solutions include omnichannel contact centres, sales and revenue generation, customer service outsourcing, CX analytics, intelligent automation and trust, safety and content moderation, and it lists accent and language adaptation among its AI-powered tools. The content moderation line places it in the same market as TaskUs and TELUS Digital for technology-platform work.

Omega Healthcare Management Services is a privately held healthcare outsourcer whose solutions include revenue cycle management, care coordination, health data curation and payer operations. It does not publish revenue. Its website lists 36,000+ skilled workers and 2,400+ AI agents, the latter being software rather than staff. Its press releases carry Boca Raton, Florida, Bengaluru and Bogotá datelines, and its careers pages point to sites in the United States, the Philippines, India and Colombia. It serves providers, payers and life sciences and health technology companies. Omega is the largest healthcare-only private firm in this ranking by published headcount.

Allied Global is a nearshore customer experience and BPO company whose contact address is in Guatemala City. It does not publish revenue. Its website lists more than 30,000 employees worldwide and 34 delivery centres, and states that, together with strategic partners Vensure HR and Solvo Global, it operates in more than 17 countries with 28 headquarters. Because the 30,000 figure is given for the partnership, it may include staff of those partners. Allied Global has a strong presence in Guatemala, Honduras, Colombia, the United States, Mexico and the Dominican Republic, and sells bilingual customer care, sales, remote staffing and technology services.

Fusion CX is a privately held customer experience outsourcer that does not publish revenue. Its website lists 15,000+ employees, 14 countries, 44 locations and 200+ clients, and names two corporate headquarters, one in Norcross, Georgia, and one in Kolkata, India. The delivery footprint includes the United States, Canada, Jamaica and Colombia among its 14 countries. Fusion CX sells customer service and call-centre outsourcing, technical support, digital solutions such as data annotation, and first-party and loan collections.

XBP Global Holdings, Inc., formerly XBP Europe Holdings, is a Nasdaq-listed provider of document processing, payments and workflow automation. On 29 July 2025 it completed the acquisition of BPA, the former Americas and Asia operations of Exela Technologies, for nominal consideration while those operations were in Chapter 11 proceedings. Because its 2025 accounts are split into a predecessor period to 31 July 2025 (US$431.7 million revenue) and a successor period from 1 August (US$359.4 million), no comparable full-year figure exists, so it is ranked by headcount. At 31 December 2025 it had about 10,600 employees in 20 countries; its principal executive office is in Irving, Texas.

Covisian is a privately held customer operations company that does not publish revenue. Its English-language website lists 10,000 associates, more than 5,000 positions, 251 brands and more than 10 languages. Covisian combines contact-centre operations with conversational and agentic AI, and it promotes compliance features such as audit-ready call handling for regulated industries. Its market specialisations are listed as financial services, insurance, automotive, travel, telecommunications and media, healthcare, utilities and NGOs. The company describes itself as an international company and offers value-optimised pricing models and performance-driven benefit centres to clients.

Outsourcia is a privately held French-language customer relationship and BPO company that does not publish revenue. Its website states 4,300 employees (collaborateurs), 13 sites and four countries: France, Morocco, Tunisia and Madagascar. It lists four sites in Casablanca, three in Tunis and two in Antananarivo, with French locations including Évreux, Neuilly-sur-Seine and Châtillon-en-Dunois. Outsourcia sells customer care, sales and back-office services, mainly to French companies seeking nearshore delivery. It is the smallest firm in this ranking.