Listopedia

IBEX

Nearshore and offshore CX provider with Pakistan and Philippines hubs

Overview

IBEX is a US-listed provider of outsourced customer-experience services and AI-enabled solutions. For its fiscal year to 30 June 2026 it reported record revenue of US$644.1m, up 15.4% from US$558.3m, and net income of US$46.3m, up 25.7%; fourth-quarter revenue rose 11.6% to US$164.3m, its sixth consecutive quarter of double-digit growth.[6] Chief executive Bob Dechant said the company had delivered more than ten AI agent implementations across five industries and that this separated it from traditional BPO providers.[6] Growth in the final quarter was led by its HealthTech vertical.[6] IBEX is much smaller than the market leaders, which can mean more senior attention for mid-sized programmes, and its profitability improved in fiscal 2026. Its quarterly results also noted training costs from new clients and a temporary effect from moving work between nearshore and offshore centres.[6]

IBEX features

  • Customer care and technical support
  • AI agent implementations
  • Nearshore and offshore delivery
  • HealthTech and other vertical programmes

IBEX pricing

Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.

IBEX strengths and limitations

Strengths

  • Double-digit growth for six straight quarters
  • Profitable with rising net income
  • AI agent services alongside human agents
  • Double-digit revenue growth with rising net income
  • Nearshore capacity in Jamaica, Nicaragua and Honduras for North American clients

Limitations

  • Much smaller than global leaders
  • Fewer languages and countries than TP or Foundever
  • Margins affected by onboarding new clients
  • Much smaller scale than the largest providers
  • Telecommunications revenue fell sharply in fiscal 2026

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