Overview
Alorica is a privately owned U.S. customer experience outsourcer that does not publish revenue. Its 31 July 2026 release on first-half 2026 results describes a workforce of 100,000+ “solutionists” across 16 countries[34]. In the first half of 2026 it hired more than 8,000 people in its fastest-growing regions, Egypt, India and the Philippines, and planned to hire about 12,000 by the end of the year[34]. The release said Great Place to Work certifications covered more than 70,000 of its employees[34]. Its homepage cites Great Place to Work recognition across 11 countries[47].
Alorica features
- Customer-experience outsourcing
- Delivery sites including the Philippines
Alorica pricing
Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.
Alorica strengths and limitations
Strengths
- Long track record in US customer care
- Expanding Philippine delivery
Limitations
- Publishes little financial or headcount data
- Smaller global footprint than the leaders
Appears in
- Best Call Center Outsourcing Companies in 2026 #9
- Top 39 BPO Companies in the World: 2026 Edition #28
Alorica alternatives and competitors
Alternatives to Alorica: companies ranked in the same lists.
Teleperformance (TP)- TTEC
TaskUs
Firstsource Solutions
IBEX
Foundever
TELUS Digital
Transcom- Concentrix
- VXI Global Solutions
Konecta- WNS
Is this your company?
Update the description, logo, image and link through the submission form. Editors review every change.