Listopedia

Firstsource Solutions

RP-Sanjiv Goenka Group BPM firm focused on US and UK clients

Overview

Firstsource Solutions is part of India’s RP-Sanjiv Goenka Group and is listed on the NSE and BSE.[12] For the fiscal year ended 31 March 2026 it reported revenue of ₹95,564 million, equivalent to US$1,082 million according to the company, an increase of 19.7%.[12] Reported profit after tax was ₹6,744 million after exceptional items; adjusted profit was ₹7,543 million.[12] The company signed 17 large deals during the year and closed it with a headcount of 36,205.[12] It lists operations in the United States, United Kingdom, India, the Philippines, Mexico, Romania, Trinidad and Tobago, South Africa and Australia, and serves healthcare, banking and financial services, communications, media and technology, retail and utilities clients.[12] Guidance for fiscal 2027 is constant-currency revenue growth of 10% to 13%.[12]

Firstsource Solutions features

  • Business-process management
  • Customer experience operations
  • AI-enabled operations

Firstsource Solutions pricing

Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.

Firstsource Solutions strengths and limitations

Strengths

  • High growth
  • Revenue now above US$1bn
  • EBIT grew 27.4% in FY2026
  • Close to 20% revenue growth in fiscal 2026
  • Established presence in both the UK and US markets

Limitations

  • Reports in rupees, complicating comparisons
  • Broad BPM scope beyond the contact centre
  • Smaller than the global leaders
  • Attrition of 29.7% for staff with more than 180 days' service
  • Reports in rupees, which complicates comparison with dollar-reporting peers

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