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Teleperformance (TP)

Largest BPO group by revenue; Paris-based customer care and specialised services

Overview

TP, the company formerly branded Teleperformance, is the largest listed provider of outsourced customer-experience and contact-centre services by revenue in this list. It reported 2025 revenue of €10,209m, down 0.7% on a reported basis but up 1.3% like-for-like, with Core Services (customer care, sales, back-office and data services for AI) growing 2.7% like-for-like and Specialized Services falling 9.3%, mainly because a large visa application management contract was not renewed.[1] Its Specialized Services include collections, interpreting and localisation through LanguageLine Solutions, visa and consular services and recruitment process outsourcing.[1] TP has grown through acquisitions: its release cites the integration of Majorel and the acquisition of ZP, consolidated from 1 February 2025, and of Agents Only from 30 June 2025.[1] In February 2026 the board appointed Jorge Amar, described as an expert in AI-native customer operations, as group chief executive from 16 March 2026, with founder Daniel Julien and deputy chief executive Thomas Mackenbrock stepping down from executive roles.[1] The company’s Future Forward plan includes more than 500 AI projects under its TP.ai FAB unit in 2025.[1] Its scale and language coverage suit global brands, but growth has slowed, and its 2025 net debt stood at about €4bn according to the same release.[1]

Teleperformance (TP) features

  • Customer care, sales and technical support
  • Back-office and data services for AI
  • Interpreting and localisation (LanguageLine Solutions)
  • Collections and visa and consular services
  • Recruitment process outsourcing
  • TP.ai FAB AI solutions

Teleperformance (TP) pricing

Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.

Teleperformance (TP) strengths and limitations

Strengths

  • Largest company in this list by reported revenue
  • Specialised services such as interpreting and visa processing alongside customer care
  • Largest revenue base and country footprint in the list
  • Wide range of specialised services, including interpreting
  • Large internal AI programme
  • Workplace certifications in 69 countries

Limitations

  • Reported revenue declined in 2025 and 2026 guidance allows for zero growth
  • Leadership changed at the top in March 2026, with the founder leaving executive office
  • Reported revenue declined in 2025
  • Specialized Services revenue fell 9.3% like-for-like
  • Leadership change in 2026
  • About €4bn of net debt

Appears in

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