Overview
TELUS Digital, previously known as TELUS International, provides digital customer-experience and digital-enablement transformation services.[10] On 31 October 2025 its parent, the Canadian telecom operator TELUS, completed the acquisition of all TELUS Digital shares it did not already own, for US$4.50 per share in cash or TELUS shares, an aggregate consideration of about US$539m; TELUS now owns 100% of the business, and the shares were to be delisted from the Toronto and New York stock exchanges.[9] Within TELUS, the business sits in the Digitally-led Customer Experiences segment, which covers digital customer experience and digital-enablement transformation services.[10] As a wholly owned subsidiary it no longer publishes separate results, so it is placed after the companies that do. Its backing by a large operator is a source of financial stability, while the change of ownership may bring changes to strategy and management.
TELUS Digital features
- Digital customer experience services
- Digital-enablement transformation services
TELUS Digital pricing
Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.
TELUS Digital strengths and limitations
Strengths
- Backed by a large telecom group
- Combines CX operations with digital and AI services
Limitations
- No longer publishes standalone results
- Integration into TELUS may change priorities
Appears in
TELUS Digital alternatives and competitors
Alternatives to TELUS Digital: companies ranked in the same lists.
Teleperformance (TP)- TTEC
TaskUs
Firstsource Solutions
IBEX
Foundever- Alorica
Transcom- Concentrix
- VXI Global Solutions
Konecta- WNS
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