Concentrix

Overview

Concentrix is a US-listed provider of customer-experience services and technology. For its 2025 fiscal year it reported revenue of US$9,825.8m, up 2.2%, with fourth-quarter revenue up 4.3% to US$2,552.9m.^[2] The company describes itself as designing, building and running integrated end-to-end solutions for more than 2,000 clients, from brand-experience design to AI technologies and digital operations.^[2] Its 2025 results included a non-cash goodwill impairment charge of US$1,523.3m in the fourth quarter, which the company attributed primarily to the trading range of its share price and market capitalisation, producing an operating loss for the quarter.^[2] President and chief executive Chris Caldwell said its investments were paying off in growth in its intelligent transformation solutions.^[2] For buyers, Concentrix offers scale comparable to TP together with design and technology services, though the impairment and low single-digit growth show the pressure on the sector. Pricing is negotiated per contract.

Concentrix features

• Customer care and technical support
• CX strategy and design
• AI and digital operations
• Technology implementation services
• Analytics and insights

Concentrix pricing

Quote-based. Outsourcers do not publish rate cards; contracts are typically priced per productive hour, per full-time-equivalent agent, per transaction or on outcome-based terms, and depend on location, language and complexity.

Concentrix strengths and limitations

Appears in

• Best BPO Companies in 2026 #2
• Largest Employers in the US (2026) #4
• Best Call Center Outsourcing Companies in 2026 #2
• Top 39 BPO Companies in the World: 2026 Edition #2

Concentrix alternatives and competitors

Alternatives to Concentrix: companies ranked in the same lists.

• Teleperformance (TP)
• TTTEC
• TaskUs
• Firstsource Solutions
• IBEX
• Transcom
• TELUS Digital
• Foundever
• Genpact
• AAlorica
• Conduent
• Ttranscosmos