Conduent

Transaction-processing BPO spun out of Xerox; government, health and commercial

Overview

Conduent Inc. reported 2025 revenue of US$3,042 million and a net loss of US$170 million[7]. The company, headquartered in Florham Park, New Jersey, has approximately 51,000 associates[7]. Conduent reports three segments: Commercial, which runs front- and back-office processes for commercial industries and generated US$1,511 million in 2025; Government, which handles public assistance, healthcare programme administration, eligibility and enrolment, payments and case management and generated US$922 million; and Transportation, which supplies toll and fare collection and mobility payment systems[7]. Revenue has fallen each year in the period shown, from US$3,722 million in 2023 and US$3,356 million in 2024, partly because of divestitures[7].

Conduent strengths and limitations

Strengths

  • Large government and public-programme administration practice
  • Wide scope from HR services to payment processing

Limitations

  • Reported a pre-tax loss in 2025 and revenue has fallen
  • Ongoing divestitures (transit sold in 2026, tolling pending) change what the company offers

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