Covisian

Private CX operations provider combining contact centres and agentic AI

Overview

Covisian is a privately held customer operations company that does not publish revenue. Its English-language website lists 10,000 associates, more than 5,000 positions, 251 brands and more than 10 languages[45]. Covisian combines contact-centre operations with conversational and agentic AI, and it promotes compliance features such as audit-ready call handling for regulated industries[45]. Its market specialisations are listed as financial services, insurance, automotive, travel, telecommunications and media, healthcare, utilities and NGOs[45]. The company describes itself as an international company and offers value-optimised pricing models and performance-driven benefit centres to clients[45].

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