Overview
Fin is the AI agent of the company founded as Intercom in 2011, which renamed itself Fin in 2026 after reorganising around AI; it reports more than 30,000 customer companies and over 1,400 staff in offices including San Francisco, London, Dublin and Sydney[3]. The agent can run in the company’s own messenger widget or on top of another help desk. It is priced at US$0.99 per outcome with no seat requirement, although use alongside an external help desk carries a minimum monthly commitment, for example 50 outcomes[2]. The full help desk adds seat plans of US$19 (Essential, annual), US$85 (Advanced) and US$132 (Expert) per month[2]. A 14-day trial includes Fin and all add-ons without a credit card[2].
Fin (formerly Intercom) strengths and limitations
Strengths
- Works with third-party help desks
- Transparent single outcome price
- Can be deployed on an existing help desk rather than replacing it
- Single per-outcome price with no seat requirement for the agent itself
Limitations
- Cost scales directly with automated volume
- Minimum commitment when used with another help desk
- Per-outcome billing makes monthly cost vary with traffic
- Advanced and Expert seat plans are expensive for small teams
Appears in
Fin (formerly Intercom) alternatives and competitors
Alternatives to Fin (formerly Intercom): companies ranked in the same lists.
HubSpot data enrichment
Zendesk
Freshdesk
Ada- Zoho Analytics
- Salesforce Sales Cloud
Kustomer
Help Scout
Decagon
Gorgias
Botpress
Voiceflow
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