Listopedia

Gorgias

Ecommerce helpdesk with an AI agent billed per interaction

Overview

Gorgias is a customer-service helpdesk built for ecommerce, developed by Gorgias Inc., whose App Store listing gives a San Francisco address. The Shopify app launched on 1 March 2017 and had 708 merchant reviews in November 2026.[18] Gorgias’s pricing page states that more than 12,400 brands use its Basic plan.[19]

The helpdesk gathers email, live chat and social-media messages into a single ticket queue and shows Shopify order data next to each conversation, so agents can edit, refund or cancel orders without leaving the ticket. An AI Agent add-on answers and resolves routine queries automatically and is billed by automated interaction.[18][19] Gorgias prices by ticket volume rather than per agent: the Starter plan includes three agents and 50 tickets per month, while higher plans include unlimited agents and larger ticket allowances with overage fees above them.[18][19] The ticket-based model can be cheaper than seat-based helpdesks for large teams, but costs become harder to forecast during peak seasons, when ticket volume rises.

Gorgias features

  • Unified inbox for email, chat and social
  • Shopify order actions inside tickets
  • AI Agent for automated resolutions
  • Live chat widget
  • Revenue analytics on Pro and above
  • Ticket-based rather than per-seat pricing

Gorgias pricing

Starter US$40/month (Helpdesk US$10 plus AI Agent US$30), 50 tickets and 30 automated interactions, monthly billing only. Basic US$90/month or US$77/month billed annually (300 tickets). Pro US$550/month or US$471/month annually (2,000 tickets). Advanced US$1,430/month or US$1,227/month annually (5,000 tickets). Overage US$0.36–0.40 per ticket and US$1.50 per automated interaction.

Gorgias strengths and limitations

Strengths

  • Billing by ticket rather than by agent seat
  • AI Agent can act on order data from the store platform
  • Adding agents does not raise the subscription price
  • Built around online-store order and customer data
  • No per-agent charges
  • Designed around e-commerce workflows

Limitations

  • Automated interactions are charged twice in effect, as an interaction and as a ticket
  • Inconsistent prices on the pricing page
  • Costs rise with ticket volume, including tickets created by AI interactions
  • Narrower fit outside e-commerce
  • Overage fees per ticket and per AI interaction
  • Starter limited to 50 tickets a month

Appears in

Gorgias alternatives and competitors

Alternatives to Gorgias: companies ranked in the same lists.

Is this your company?

Update the description, logo, image and link through the submission form. Editors review every change.

Update this listing

Is your company missing from a list?

Send your logo, description and link. Editors review every submission, and approved listings are clearly labelled.

Add your company