A Shopify app is a software extension that adds functions to a store built on Shopify, the Canadian ecommerce platform. Apps are distributed mainly through the Shopify App Store, which in November 2026 described itself as offering "over 16,000 apps" for customising a store. They are built either by Shopify itself or by independent developers, who keep all of their first US$1 million in lifetime app revenue and 85% of earnings above that under Shopify's revenue-share terms.
This list covers twelve widely used apps, one or two per core store function: product reviews, workflow automation, page building, loyalty, email and SMS marketing, subscriptions, upsells, data import and export, shipment tracking, customer support and on-site search. Within that set, apps are ordered by the number of merchant reviews on their App Store listing in November 2026, which indicates how many stores have installed and reviewed them. Pricing is reported in US dollars from the developers' own pricing pages wherever those were published.
Contents
- What is a Shopify app
- History and market
- Key features to compare
- Pricing models
- How to choose
- Methodology
- The list
- Comparison table
- Alternatives by use case
- Recent developments
- Frequently asked questions
- See also
What is a Shopify app
Shopify apps extend a store beyond what the core platform and its theme provide. They fall into three technical types: public apps listed on the App Store and installable by any merchant; custom apps built for a single merchant, which do not need App Store registration; and Shopify's own first-party apps, such as Flow and Search & Discovery, which are free. Apps can add admin tools, storefront widgets through theme app extensions, checkout extensions and back-office integrations.
Apps are distinct from Shopify themes, which control the storefront's design and layout, and from the platform's built-in features. Several categories in this list overlap with stand-alone software markets: review apps compete with general review platforms, email apps with email marketing software, and helpdesk apps with help desk software. The difference is that a Shopify app reads store data such as orders, customers and products directly through Shopify's APIs and is billed through, or alongside, the merchant's Shopify invoice.
History and market
The App Store's listing dates show how long the ecosystem has existed: AfterShip's tracking app was launched on 9 May 2012 and Klaviyo's integration on 20 September 2012, while Smile, Omnisend and Recharge date from 2014 and Judge.me from 2015. Shopify itself moved into areas once left to developers, releasing Flow in 2017 and Search & Discovery in 2022.
By November 2026 the store listed more than 16,000 apps. Shopify shapes the market through its developer terms, which since 1 January 2025 count lifetime revenue toward a US$1 million threshold before its 15% share applies, and charge a one-time US$19 registration fee. It also runs a quality programme, "Built for Shopify", whose badge appears on listings that meet its performance, design and integration standards; Judge.me and Smile both display it alongside Shopify Build Award recognition. Developers have also rebranded and consolidated: ReConvert's listing now names its developer as "Upsell.com ex ReConvert". No market-size estimate from a named research firm was used for this list.
Key features to compare
Pricing model and scaling
Apps charge in very different ways: a flat fee (Judge.me), tiers by order volume (Smile, ReConvert), by contacts or profiles (Klaviyo, Omnisend), by tickets (Gorgias), by shipments (AfterShip) or by transactions (Recharge). The model determines how cost grows with the business.
Free plan
Seven of the twelve apps offer a free plan or are free outright, but limits differ widely, from Judge.me's unlimited reviews to Matrixify's ten items per file.
Billing route
Some developers bill through Shopify every 30 days; Klaviyo, Omnisend and Recharge state that some charges are billed separately from the Shopify invoice.
Storefront impact
Apps that inject widgets or pages add code to the storefront. Shopify's Built for Shopify programme assesses performance among other criteria, which makes the badge a useful first filter.
Integrations and Flow support
Apps that expose triggers to Shopify Flow or integrate with each other, such as Judge.me with Klaviyo and Gorgias, reduce manual work between tools.
Data ownership and migration
Review, loyalty and subscription data are hard to move. Import tools in Judge.me and the bulk tools in Matrixify reduce lock-in.
Plan restrictions
Several features, such as checkout redemption in Smile, depend on the merchant being on Shopify Plus.
Pricing models
Among the twelve apps, published entry prices run from free (Flow, Search & Discovery) to US$149 per month plus transaction fees (Recharge). Low-cost single-purpose apps cluster around US$15–US$20 per month: Judge.me's Awesome plan and Smile's Essential plan are US$15, and Klaviyo's Email plan and Matrixify's Basic plan are US$20. Operational platforms cost more: Gorgias starts at US$40 per month and reaches US$1,430 per month on its Advanced plan billed monthly.
Usage-based components are common: AfterShip charges US$0.08–US$0.12 per shipment above the included quota, Gorgias US$0.36–US$0.40 per extra ticket, Smile US$20 per additional 100 orders on Growth, and Recharge 1.25%–1.50% plus 20 cents per transaction. Annual billing discounts are offered by Gorgias, AfterShip and PageFly, among others. The App Store displays prices converted into the visitor's local currency, while billing follows the store's billing currency.
How to choose
New and small stores can cover most needs with free tiers: Judge.me for reviews, Klaviyo's or Omnisend's free email plans, Smile's free loyalty plan, and Shopify's own Flow and Search & Discovery.
Growing brands usually add a paid email platform (Klaviyo or Omnisend), a loyalty programme and an upsell tool such as ReConvert, and may add Gorgias once support volume justifies a helpdesk.
Subscription businesses such as coffee, supplements or pet food rely on Recharge, accepting its transaction fees in exchange for a mature subscriber portal.
Stores migrating from another platform typically use Matrixify to move catalogue, customer and order history, and Judge.me's importer to bring reviews across.
Stores shipping internationally benefit from AfterShip's carrier coverage and branded tracking pages.
Methodology
Candidate apps were drawn from the leading apps in each of eleven core store functions on the Shopify App Store. Each app's listing was opened in November 2026 to record its developer, the developer's stated address, its launch date, its plans and its merchant review count. Entries are ordered strictly by that review count, from highest to lowest; Omnisend appears alongside Klaviyo because both are widely used for email and SMS. Star ratings are not used as a ranking criterion. US-dollar prices come from each developer's own pricing page; where only the App Store's locally converted prices were available, the entry describes the plan structure and refers to the vendor for the US-dollar figure. No apps were installed or tested for this list.
The list
1
Product review app with a free plan and a single US$15 paid tier
Best for: Collecting product reviews on any budget
Judge.me is a product-review application for Shopify stores, developed by Judge.me and listed on the Shopify App Store since 25 June 2015. The developer's App Store listing gives a business address in London, United Kingdom. With 50,100 merchant reviews in November 2026 it had by a wide margin the largest review count of any app checked for this list, and its listing carries the Built for Shopify badge and a 2025 Shopify Build Award.
The app collects product and store reviews by automated email request after fulfilment or delivery, displays them in widgets, carousels and testimonial sliders, and syndicates ratings to Google, Meta and the Shop app. It can import reviews from Etsy, Amazon, AliExpress and from competing review apps such as Yotpo and Loox. Judge.me's positioning rests on pricing: its own pricing page states that the paid Awesome plan, at US$15 per month, is "the most you can ever pay", with no order-volume tiers. The flat price makes it unusual among review apps, most of which scale with monthly orders. Its features are concentrated on reviews and user-generated content; it does not offer a loyalty programme of its own and relies on integrations such as LoyaltyLion for that.
Key features
- Unlimited product and store reviews on the free plan
- Photo and video reviews
- Google review sync and rich snippets
- Review import from Etsy, Amazon and other apps
- Coupons and referrals for reviewers (paid plan)
- AI replies, summaries and translations (paid plan)
Pricing
Forever Free plan with unlimited reviews. Awesome plan US$15 per month, flat regardless of order volume; 15-day free trial.
- Developer
- Judge.me
- Developer address
- London, United Kingdom
- Launched on App Store
- 25 June 2015
- App Store reviews
- 50,100 (November 2026)
- Paid plan
- US$15/month
Strengths
- Free plan without a review cap
- Flat paid price that does not rise with orders
- Imports reviews from competing apps and marketplaces
- Large integration list including Klaviyo and Gorgias
Limitations
- No native loyalty programme
- AI and social syndication features require the paid plan
- Single paid tier offers no enterprise service level
2
SF
Shopify's own free workflow-automation app
Best for: Automating store operations without code
Shopify Flow is an automation application published by Shopify itself; the App Store listing gives Shopify's Ottawa, Canada address and a launch date of 18 September 2017. It is free to install and had 15,515 merchant reviews in November 2026, the second-highest count of the apps reviewed here.
Flow lets merchants build if-this-then-that workflows triggered by store events such as new orders, inventory changes or customer updates. Shopify describes it as an "automation and integration platform for ecommerce" and lists use cases including marketing, order fulfilment, inventory management and fraud prevention. Workflows can apply tags, update metafields, act on B2B data, and send data to Slack, Google Sheets, Asana, Trello and Klaviyo; Shopify supplies hundreds of templates. Many third-party apps, including Judge.me and Smile, expose their own triggers and actions to Flow, which makes it a coordination layer between apps rather than a stand-alone tool. The limits of Flow are those of a rules engine: it automates work inside Shopify and connected apps, but complex multi-system integration still tends to require a dedicated integration platform or custom code.
Key features
- Hundreds of ecommerce workflow templates
- Triggers on orders, customers, inventory and products
- Conditional logic and unlimited actions
- Connectors for Slack, Google Sheets, Asana and Trello
- Works with third-party app triggers
Pricing
Free to install and use.
- Developer
- Shopify
- Developer address
- Ottawa, Canada
- Launched on App Store
- 18 September 2017
- App Store reviews
- 15,515 (November 2026)
- Price
- Free
Strengths
- Free and maintained by Shopify
- Large template library
- Acts as glue between many third-party apps
Limitations
- Limited to logic that Shopify and connected apps expose
- Complex workflows can become hard to audit
- Not a replacement for a full integration platform
3
Drag-and-drop page and section builder for Shopify themes
Best for: Building landing pages without theme code
PageFly is a drag-and-drop page builder for Shopify, developed by a team whose App Store listing gives Hanoi, Vietnam as its location. It was launched on the App Store on 28 September 2017 and had 5,929 merchant reviews in November 2026.
The app lets merchants design landing pages, product pages and individual sections that sit inside an existing theme, drawing on a library of more than 320 page and section templates and integrations with more than 200 third-party apps. Higher plans add A/B testing, sales funnels, heatmaps, an AI translator, an "AEO optimizer" aimed at answer-engine visibility, and a cart drawer. Pricing is built around the number of published pages or sections, so the free plan allows a single published slot and the entry Builder plan starts from five, with extra slots sold in blocks of five at US$5. Page builders of this kind add markup and scripts to the storefront, so merchants who use many builder pages often weigh the convenience against theme-native sections, which many current themes provide.
Key features
- 320+ page and section templates
- Drag-and-drop editor working inside existing themes
- A/B testing and sales funnels (Accelerate plan)
- Heatmaps and AI page checkup
- AI translator
- 200+ third-party app integrations
Pricing
Free plan with one published page or section and 10 AI credits per month. Paid plans are Builder, Accelerate and Enterprise, billed every 30 days; Builder allows extra slots at US$5 per five pages or sections; Accelerate offers an annual option. The App Store displays the base prices converted into local currency, so see vendor for current US-dollar prices.
- Developer
- PageFly
- Developer location
- Hanoi, Vietnam
- Launched on App Store
- 28 September 2017
- App Store reviews
- 5,929 (November 2026)
Strengths
- Large template library
- Free plan for trying a single page
- A/B testing and heatmaps on higher tiers
Limitations
- Free plan limited to one published page or section
- Builder pages add storefront code and scripts
- Price rises with the number of published pages
4
Points, VIP tiers and referrals for Shopify stores
Best for: Loyalty and referral programmes
Smile.io is a loyalty-programme application developed by Smile, Inc., whose App Store listing gives a Waterloo, Ontario, Canada address. It was launched on the Shopify App Store on 2 December 2014 and had 4,681 merchant reviews in November 2026. The company's site describes it as "the loyalty platform for Shopify Plus and enterprise brands" and notes a 2026 Shopify Build Award.
The app runs points, rewards and referral programmes with more than 15 ways to earn and redeem, including discounts and free-shipping rewards; it supports more than 20 languages and works with Shopify POS for in-store redemptions. Paid tiers add a dedicated loyalty page, on-site nudges, bonus events, points displayed on product pages, VIP tiers, points expiry and a Loyalty Hub for signed-in members, while redeeming points at checkout requires Shopify Plus. Pricing is tied to monthly order volume, and the number of integrations with other apps (for example Klaviyo or Judge.me) is capped on the lower plans, which can matter for stores that rely on email or review apps to promote the programme.
Key features
- Points, rewards and referral programmes
- VIP tiers and points expiry (Growth plan)
- Shopify POS support
- 20+ languages
- Loyalty Hub for signed-in members
- Integrations with Klaviyo, Judge.me and others
Pricing
Free plan up to 200 monthly orders. Essential US$15/month, Standard US$79/month and Growth US$199/month, all billed monthly; Plus US$999/month billed annually; Enterprise custom. Growth includes 2,500 monthly orders, then US$20 per additional 100 orders. 14-day free trial on paid plans.
- Developer
- Smile, Inc.
- Developer address
- Waterloo, Ontario, Canada
- Launched on App Store
- 2 December 2014
- App Store reviews
- 4,681 (November 2026)
- Entry paid plan
- US$15/month
Strengths
- Free plan for small stores
- Works online and in Shopify POS
- Long track record on the App Store
Limitations
- VIP tiers only from the US$199 Growth plan
- Integration count capped on lower plans
- Checkout redemption limited to Shopify Plus
5
Email and SMS marketing platform with a free in-admin tier
Best for: Email and SMS automation for growing brands
Klaviyo is an email and SMS marketing platform developed by Klaviyo, a company whose App Store listing gives a Boston, Massachusetts address. Its Shopify app was launched on 20 September 2012 and had 3,440 merchant reviews in November 2026.
The app syncs customer, order and browsing data from Shopify into Klaviyo to drive segmented campaigns and automated flows such as a welcome email and an abandoned-checkout flow, which new stores can set up through a guided process inside Shopify Admin. The App Store listing describes a free tier that can be set up inside Shopify Admin without a separate Klaviyo account, covering up to 250 active profiles and 500 emails per month, and paid plans with predictive analytics, send-time optimisation, personalised product recommendations and multi-channel A/B testing. Klaviyo's own pricing page now presents the company as an "autonomous B2C CRM", with an AI marketing agent called Composer, a customer-service agent, a helpdesk and a reviews product alongside email and SMS. Its pricing scales with the number of active profiles, so costs grow steadily as a store's list expands, and some charges are billed by Klaviyo directly rather than through the Shopify invoice.
Key features
- Segmentation using Shopify order and browsing data
- Pre-built flows such as abandoned cart and win-back
- Email, SMS and MMS in one platform
- Predictive analytics and send-time optimisation
- 160+ campaign templates
- 400+ integrations
Pricing
Free plan: 250 active profiles and 500 emails per month. Email plan from US$20/month (500 active profiles). Marketing plan listed at US$25/month, with a limited-time offer of US$1 for the first month for up to 5,000 active profiles. Prices rise with profile count; some charges are billed outside Shopify.
- Developer
- Klaviyo
- Developer address
- Boston, Massachusetts, US
- Launched on App Store
- 20 September 2012
- App Store reviews
- 3,440 (November 2026)
- Entry paid plan
- US$20/month (Email)
Strengths
- Deep use of Shopify customer and order data
- Email and SMS in one platform
- Free tier usable directly in Shopify Admin
Limitations
- Cost rises quickly with list size
- Some charges billed outside the Shopify invoice
- Broad product scope can be more than a small store needs
6
Email, SMS and push marketing built for ecommerce
Best for: Budget-conscious email and SMS marketing
Omnisend is an email, SMS and web-push marketing platform developed by Omnisend, whose App Store listing gives a Vilnius, Lithuania address. The Shopify app launched on 10 March 2014 and had 3,207 merchant reviews in November 2026.
Its free plan covers up to 250 contacts and 500 emails per month, includes pop-ups and sign-up forms, abandoned-cart and welcome automations and more than 250 email templates, and offers 24/7 live support even to free users. The Standard plan raises the limit to 6,000 emails per month and removes Omnisend branding, while Pro adds unlimited email, advanced reporting, an AI product recommender and dynamic content, with SMS available from US$0.007 per message. The listing also states that Omnisend can be operated from inside ChatGPT or Claude through an MCP connector. Compared with Klaviyo, Omnisend is positioned on a lower entry price and bundled support; its integration ecosystem is smaller, and paid prices rise with the size of the contact list, so the final cost depends on list growth.
Key features
- Pop-ups and sign-up forms
- Pre-built abandoned-cart and welcome automations
- 250+ email templates
- SMS from US$0.007 per message
- Web push notifications
- AI segment and form builders
Pricing
Free plan: 250 contacts, 500 emails per month. Standard (from 500 contacts, 6,000 emails per month) and Pro (from 2,500 contacts, unlimited email) are priced by contact count, with 30% off the first three months for new customers; see vendor for the current US-dollar price at a given list size.
- Developer
- Omnisend
- Developer address
- Vilnius, Lithuania
- Launched on App Store
- 10 March 2014
- App Store reviews
- 3,207 (November 2026)
Strengths
- Usable free plan with 24/7 support
- SMS and web push in the same tool
- Low per-message SMS price
Limitations
- Smaller integration ecosystem than Klaviyo
- Price depends on contact count and promotional discounts
- Some charges billed outside Shopify
7
Subscription billing and customer portal for Shopify brands
Best for: Subscription and replenishment businesses
Recharge is a subscription-commerce platform developed by Recharge, whose App Store listing gives a Santa Monica, California address. The Shopify app launched on 14 October 2014 and had 3,159 merchant reviews in November 2026. Recharge states on its pricing page that brands using it with Shopify have processed more than US$30 billion in recurring revenue.
The app adds a subscription widget to product pages and a no-code customer portal in which subscribers can skip, delay or change orders. It also provides cancellation-prevention flows, failed-payment recovery, upsell and cross-sell tools, and analytics with industry benchmarks. The Scale plan adds hands-on implementation, customisable bundles, tiered discounts, gifting, subscriber A/B testing, a concierge SMS channel and a JavaScript SDK for headless storefronts. Recharge is among the more expensive apps in this list: in addition to a monthly fee it charges a percentage of each subscription transaction, and SMS messages are billed per message, so total cost scales directly with subscription revenue.
Key features
- Subscription widget for product pages
- No-code subscriber portal
- Cancellation prevention and failed-payment recovery
- Bundles and tiered discounts (Scale)
- SMS subscription management
- JavaScript SDK and Storefront API
Pricing
Starter US$149/month plus 1.50% + 20 cents per transaction; Scale US$499/month plus 1.25% + 20 cents per transaction; Custom plan with volume-based rates. SMS US$0.03 per message in the US and Canada and US$0.06 internationally. The App Store listing shows a 60-day free trial on Starter.
- Developer
- Recharge
- Developer address
- Santa Monica, California, US
- Launched on App Store
- 14 October 2014
- App Store reviews
- 3,159 (November 2026)
- Entry plan
- US$149/month + 1.50% + 20¢ per transaction
Strengths
- Mature subscription feature set
- Customer portal reduces support load
- Headless and API options for larger brands
Limitations
- No free plan
- Transaction fees on top of the monthly fee
- SMS billed per message
8
Post-purchase, cart and checkout upsells, now operated by Upsell.com
Best for: Post-purchase and thank-you page upsells
ReConvert is an upsell and cross-sell application for Shopify. Its App Store listing names the developer as "Upsell.com ex ReConvert", located in New York, and gives a launch date of 26 September 2018; it had 3,138 merchant reviews in November 2026. The rename reflects a change of brand on the developer side rather than a different app.
The app places offers on product pages, in the cart, at checkout and on the post-purchase and thank-you pages, using quantity breaks, upsell pop-ups, AI product recommendations and bundles. A/B testing, segmentation and analytics are included on every plan, including the free plan, and the developer advertises a five-minute set-up and 24/7 live-chat support. Pricing is unusual: paid tiers are banded by the number of store orders or upsell revenue per month, from 51–100 orders upwards, so a store pays according to its size rather than for additional features. Checkout-page offers depend on Shopify's checkout-extensibility rules, which limit some placements to Shopify Plus stores.
Key features
- Post-purchase and thank-you page offers
- Product, cart and checkout upsells
- Quantity breaks and bundles
- AI product recommendations
- A/B testing on all plans
- Segmentation and analytics
Pricing
Free plan up to 50 orders or US$50 of upsell revenue. Growth tiers are banded by monthly orders (51–100, 101–200, 201–500 and upwards), all with the same features and a 14-day free trial; the App Store shows these prices converted into local currency, so see vendor for US-dollar amounts.
- Developer
- Upsell.com (formerly ReConvert)
- Developer location
- New York, US
- Launched on App Store
- 26 September 2018
- App Store reviews
- 3,138 (November 2026)
Strengths
- Full feature set on every tier
- Free plan for very small stores
- Covers several placements in one app
Limitations
- Cost grows with order volume
- Some checkout placements depend on Shopify Plus
- Recent rebrand may cause confusion over the vendor name
9
Bulk import, export and migration of Shopify data via spreadsheets
Best for: Bulk data migration and editing
Matrixify is a bulk import and export application developed by ITissible, whose App Store listing gives an address in Riga, Latvia. It launched on the App Store on 7 July 2017 and had 1,894 merchant reviews in November 2026.
The app moves store data in and out of Shopify through Excel, CSV and Google Sheets files. It covers products, collections, customers, B2B companies, discounts, translations, orders and draft orders, payouts, pages, blog posts, menus, redirects, files, metaobjects and metafields. That breadth makes it a standard tool for migrations from other platforms and for mass edits that the Shopify admin cannot perform in bulk. Pricing is set by the number of items allowed per file: the free Demo plan allows only ten of each item and is intended for testing, while the Enterprise plan removes limits and adds batch imports and parallel jobs. The tool assumes familiarity with spreadsheet column formats, and because imports write directly to live store data, mistakes in a file are applied at scale.
Key features
- Import and export via Excel, CSV and Google Sheets
- Products, customers, orders, metafields and metaobjects
- Redirects, menus, pages and blog posts
- Scheduled and batch jobs
- Migration from other ecommerce platforms
Pricing
Demo free (10 items per type per file). Basic US$20, Big US$50 and Enterprise US$200, each per 30 days.
- Developer
- ITissible
- Developer address
- Riga, Latvia
- Launched on App Store
- 7 July 2017
- App Store reviews
- 1,894 (November 2026)
- Paid plans
- US$20–US$200 per 30 days
Strengths
- Covers almost every Shopify data type
- Transparent per-30-day pricing
- Useful for one-off migrations
Limitations
- Free plan only suitable for testing
- Spreadsheet format has a learning curve
- Bulk imports can overwrite data if misconfigured
10
Shipment tracking pages and delivery notifications
Best for: Post-purchase shipment tracking
AfterShip Order Tracking is a shipment-tracking application developed by AfterShip, whose App Store listing gives a Singapore address. It is the oldest app in this list, launched on the App Store on 9 May 2012, and had 1,514 merchant reviews in November 2026.
The app connects to more than 1,100 carriers, displays a branded tracking page in the store, shows carrier-estimated delivery dates and sends email and SMS shipping notifications. Higher plans add a tracking page on the merchant's own domain, AI-predicted delivery dates and product recommendations on the tracking page, a full analytics suite, and API and webhook access. The commercial logic is to keep customers on the merchant's site after purchase, rather than sending them to a carrier page, and to reduce "where is my order" support tickets. Pricing combines a monthly fee with an included shipment quota and a per-shipment charge above it, so cost rises with order volume; the free plan covers 50 shipments per month.
Key features
- 1,100+ carrier integrations
- Branded tracking page
- Email and SMS notifications
- Carrier and AI-estimated delivery dates
- Tracking analytics
- API and webhooks (Premium)
Pricing
Free plan with 50 shipments per month. Essentials includes 100 shipments per month, then US$0.08 per extra shipment; Premium includes 500 shipments, then US$0.12 per extra shipment; both cost US$1 for the first month, offer annual billing and a 7-day trial. The App Store shows the monthly base fee converted into local currency; see vendor for US-dollar base prices.
- Developer
- AfterShip
- Developer address
- Singapore
- Launched on App Store
- 9 May 2012
- App Store reviews
- 1,514 (November 2026)
Strengths
- Very wide carrier coverage
- Keeps customers on the store's own tracking page
- Free plan for small volumes
Limitations
- Per-shipment overage fees
- Own-domain tracking page only on Premium
- Advanced analytics reserved for higher plans
11
Ecommerce helpdesk with an AI agent billed per interaction
Best for: Customer support for ecommerce brands
Gorgias is a customer-service helpdesk built for ecommerce, developed by Gorgias Inc., whose App Store listing gives a San Francisco address. The Shopify app launched on 1 March 2017 and had 708 merchant reviews in November 2026. Gorgias's pricing page states that more than 12,400 brands use its Basic plan.
The helpdesk gathers email, live chat and social-media messages into a single ticket queue and shows Shopify order data next to each conversation, so agents can edit, refund or cancel orders without leaving the ticket. An AI Agent add-on answers and resolves routine queries automatically and is billed by automated interaction. Gorgias prices by ticket volume rather than per agent: the Starter plan includes three agents and 50 tickets per month, while higher plans include unlimited agents and larger ticket allowances with overage fees above them. The ticket-based model can be cheaper than seat-based helpdesks for large teams, but costs become harder to forecast during peak seasons, when ticket volume rises.
Key features
- Unified inbox for email, chat and social
- Shopify order actions inside tickets
- AI Agent for automated resolutions
- Live chat widget
- Revenue analytics on Pro and above
- Ticket-based rather than per-seat pricing
Pricing
Starter US$40/month (Helpdesk US$10 plus AI Agent US$30), 50 tickets and 30 automated interactions, monthly billing only. Basic US$90/month or US$77/month billed annually (300 tickets). Pro US$550/month or US$471/month annually (2,000 tickets). Advanced US$1,430/month or US$1,227/month annually (5,000 tickets). Overage US$0.36–0.40 per ticket and US$1.50 per automated interaction.
- Developer
- Gorgias Inc.
- Developer address
- San Francisco, California, US
- Launched on App Store
- 1 March 2017
- App Store reviews
- 708 (November 2026)
- Entry plan
- US$40/month
Strengths
- Deep Shopify order integration
- Unlimited agents from Basic upwards
- AI automation built in
Limitations
- Overage fees make peak-season costs variable
- Starter limited to 50 tickets per month
- Lower App Store review count than other apps in this list
12
SS
Shopify's free app for storefront filters, synonyms and recommendations
Best for: Improving on-site search and filters at no cost
Search & Discovery is a free application published by Shopify, launched on the App Store on 25 July 2022; the listing gives Shopify's Ottawa address. It had 514 merchant reviews in November 2026.
The app controls how the storefront's built-in search and collection filters behave. Merchants can define custom filters, create synonym groups so that shoppers' search terms match product wording, boost selected products in search results, configure related and complementary product recommendations on product pages, and view analytics on search and discovery behaviour. The listing also cites autocomplete, typo tolerance, AI search and multi-language support. Because it extends Shopify's native search rather than replacing it, it adds no third-party scripts and costs nothing, which makes it the usual first step before a paid search app. Its merchant reviews are markedly less favourable than those of most apps in this list, and stores with very large catalogues or complex merchandising rules often move to specialist search vendors that offer more ranking control.
Key features
- Custom storefront filters
- Synonym groups
- Product boosts in search results
- Related and complementary product recommendations
- Search and discovery analytics
- Typo tolerance and autocomplete
- Developer
- Shopify
- Developer address
- Ottawa, Canada
- Launched on App Store
- 25 July 2022
- App Store reviews
- 514 (November 2026)
- Price
- Free
Strengths
- Free and native to Shopify
- No extra storefront scripts
- Simple synonym and boost controls
Limitations
- Less ranking control than specialist search apps
- Review sentiment weaker than other apps listed
- Recommendations configured largely by hand
Frequently asked questions
What are the most popular Shopify apps?
By merchant review count on the Shopify App Store in November 2026, Judge.me (50,100 reviews) and Shopify Flow (15,515) lead by a wide margin, followed by PageFly, Smile, Klaviyo, Omnisend, Recharge and ReConvert, each with between about 3,100 and 6,000 reviews. Review count reflects how many merchants installed and rated an app, not its quality for a particular store.
How many apps are in the Shopify App Store?
Shopify's App Store home page stated in November 2026 that it offers over 16,000 apps for customising a store. The figure includes apps from Shopify and from independent developers, across categories such as sales channels, marketing, store design, orders and shipping, and store management.
Are there free Shopify apps worth installing?
Shopify publishes several free apps, including Flow for workflow automation and Search & Discovery for filters, synonyms and product recommendations. Many third-party apps also have free plans: Judge.me allows unlimited reviews for free, Klaviyo and Omnisend offer free email tiers for up to 250 contacts, and Smile offers a free loyalty plan up to 200 monthly orders.
How are Shopify apps billed?
Most App Store apps bill through the merchant's Shopify invoice, with recurring and usage-based charges billed every 30 days. Some developers, including Klaviyo, Omnisend and Recharge, state that certain charges are billed separately from the Shopify invoice. Prices shown on the App Store are converted into the visitor's local currency as estimates.
What does Built for Shopify mean?
Built for Shopify is a status that Shopify grants to apps meeting its quality standards for ease of use, safety and performance. Most criteria are evaluated automatically, and apps that meet them receive a badge on their listing and additional merchandising. Judge.me and Smile are among the apps in this list that display it.
How much do Shopify developers pay Shopify?
Under Shopify's revenue-share terms, developers keep 100% of their first US$1 million in lifetime gross app revenue and 85% of earnings above that, counting only revenue earned from 1 January 2025. All billing carries a 2.9% processing fee, and App Store registration costs a one-time US$19 per Partner account.
Do too many Shopify apps slow down a store?
Apps that add storefront widgets, pop-ups or builder pages load extra scripts and markup, which can affect page speed. Apps that work only in the admin, such as Flow or Matrixify, have no storefront impact. Removing unused apps and preferring those with the Built for Shopify badge, which includes performance criteria, reduces the effect.
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