Overview
LiveAgent is help desk and call-centre software for small and growing support teams, offered since 2004, combining email ticketing, live chat, telephony with interactive voice response, social media messages and a knowledge base in one inbox.[13] At the time of review it was running a promotion on annual billing: Small at US$11 per agent per month (regular US$15) for up to five agents, a mid-tier plan at US$22 (regular US$29) for up to 15 agents including phone, and a top per-agent plan at US$38 (regular US$49) with more AI agents. An Enterprise plan costs US$3,199 per month billed annually with 80 agents included. AI usage is billed at the AI provider’s cost with no LiveAgent fee, and a 30-day free trial requires no credit card.[13]
LiveAgent strengths and limitations
Strengths
- Call centre and live chat included alongside ticketing
- Long 30-day trial
- Chat, email, phone and social in one product
- 30-day trial
- No mark-up on AI usage
Limitations
- Lower tiers capped at 5 and 15 agents
- No permanent free plan
- Promotional pricing complicates comparison
- Agent caps on lower plans
Appears in
LiveAgent alternatives and competitors
Alternatives to LiveAgent: companies ranked in the same lists.
Zendesk
Freshdesk- Intercom (Fin)
Help Scout
Gorgias
HubSpot data enrichment
Hiver
Front
Jira Service Management- Zoho Analytics
LiveChat
Tidio
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