Overview
Hiver began as a help desk that runs inside Gmail and now offers two products: Hiver in Gmail, for managing shared inboxes directly in Google’s mail client, and Hiver Omni, a web platform covering email, chat, voice, SMS, WhatsApp and Slack[15]. The company states that more than 10,000 teams use Hiver[15]. Hiver Omni is priced at US$25 per user per month for Growth, US$55 for Pro and US$85 for Elite on annual billing, with monthly billing at US$35, US$65 and US$95 respectively[14]. There is no permanent free plan; a seven-day trial of the Elite plan is offered without a credit card[14].
Hiver strengths and limitations
Strengths
- Agents can keep working inside Gmail
- Monthly and annual prices both published
Limitations
- Trial lasts only seven days
- No free plan
Appears in
Hiver alternatives and competitors
Alternatives to Hiver: companies ranked in the same lists.
HubSpot data enrichment
Zendesk
Freshdesk- Intercom (Fin)
Help Scout
Front
Gorgias
Jira Service Management
LiveAgent- Zoho Analytics
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