Overview
Front was founded in 2013 by Mathilde Collin and reports more than 9,300 business customers[17]. It combines email, chat, SMS and social messages into shared inboxes with assignment, internal comments and analytics, and positions itself for account-based B2B service rather than high-volume consumer support. Pricing is per seat per month on annual billing: Starter at US$25 for teams of up to 10 seats, Professional at US$65 for up to 50 seats, and Enterprise at US$105 with no stated seat cap[16]. The pricing page indicates a 24% saving for annual over monthly billing[16].
Front strengths and limitations
Strengths
- Strong internal collaboration on shared messages
- All tiers publicly priced
Limitations
- Starter capped at 10 seats and Professional at 50
- Email-first design is less suited to high-volume consumer ticketing
Appears in
Front alternatives and competitors
Alternatives to Front: companies ranked in the same lists.
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LiveAgent- Zoho Analytics
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