Overview
Intercom was founded in 2011 and in 2026 the company renamed itself Fin, after its AI customer-service agent; it reports that more than 30,000 companies use its products.[2] The Intercom Helpdesk, which includes the website and in-app Messenger used for live chat, continues to be sold under the Intercom name. Prices are per seat on annual billing: Essential at US$29 per seat per month, shown at US$19 for new customers with a 35% discount; Advanced at US$85, which adds workflow automation and round-robin assignment and includes 20 free Lite seats; and Expert at US$132, with 50 Lite seats and service-level agreements. The Fin AI Agent is charged separately at US$0.99 per resolved outcome, a 14-day trial requires no card, and qualifying start-ups can receive a 93% discount.[1]
Intercom (Fin) strengths and limitations
Strengths
- Mature in-app and website messenger
- Outcome-based AI pricing
- Large discount for early-stage start-ups
- AI agent designed to resolve conversations end to end across chat, email and messaging
- Usage-based AI pricing is published per outcome
- Transparent per-outcome price
Limitations
- AI resolutions are billed on top of seats
- Per-seat costs rise steeply on upper plans
- Total cost combines seats and variable per-outcome fees, which makes budgeting harder
- Product roadmap now depends on integration into Salesforce
- Costs scale directly with volume
- Minimum monthly commitment when used with another help desk
Appears in
- Best Help Desk Software in 2026 #4
- Best Live Chat Software in 2026 #1
- Best Conversational AI Platforms in 2026 #10
Intercom (Fin) alternatives and competitors
Alternatives to Intercom (Fin): companies ranked in the same lists.
Freshdesk
Help Scout
Gorgias
LiveAgent
Zendesk
HubSpot data enrichment- Salesforce Sales Cloud
Rasa- Yellow.ai
Decagon
Sierra
IBM Consulting
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