Overview
LiveChat is a dedicated website chat product published by Text, Inc., and its pricing page now presents it as Text Live Chat; the company states its products are used by more than 30,000 customers worldwide.[5] The Essential plan costs US$19 per user per month billed annually and includes chat and an omnichannel inbox with ticketing. The Growth plan, at US$79 per user per month billed annually, adds chat supervision and takeover, unlimited chat history, proactive campaigns, team performance reports, and AI agents with 200 AI resolutions a month. An Enterprise plan is custom-priced, extra AI resolutions are sold in packages of 50 for US$49.50, and paying yearly saves up to 24%.[5] LiveChat is focused on sales and support conversations on websites, for organisations that want a chat-first tool rather than a full help desk.
LiveChat strengths and limitations
Strengths
- Chat-focused feature set with ticketing included
- Free trial on paid plans
- Proactive chat campaigns
Limitations
- Large price gap between Essential and Growth
- AI resolutions limited by plan
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LiveChat alternatives and competitors
Alternatives to LiveChat: companies ranked in the same lists.
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