Overview
Crisp was created in 2015, is headquartered in Nantes, France, is self-funded without venture capital, and reports more than 600,000 users.[10] It prices per workspace rather than per agent. The Free plan includes two agents and 100 customer profiles; Mini costs US$45 per month for four agents and 5,000 profiles; Essentials costs US$95 per month for ten agents and 50,000 profiles and adds connections to WhatsApp Business and other channels; and Plus costs US$295 per month for 20 or more agents and 200,000 profiles, with additional agents at US$10 per month. Each paid plan includes AI credits worth US$5, US$25 or US$75 respectively, with an estimated number of automated conversations.[9] The per-workspace model favours teams with several agents.
Crisp strengths and limitations
Strengths
- Flat price per workspace including several agents
- Free plan
- AI credits included in paid plans
- Workspace pricing includes several agent seats
- EU data hosting with a data processing agreement
Limitations
- Free plan limited to 100 customer profiles
- Larger profile counts require higher plans
- Free plan has no AI capability
- AI capacity is expressed as approximate conversation counts
Appears in
Crisp alternatives and competitors
Alternatives to Crisp: companies ranked in the same lists.
Freshdesk
Tidio
Zendesk- Intercom (Fin)
Text (ChatBot.com)
Botpress
Ada- Chatbase
Landbot
Fin (formerly Intercom)
Gorgias
HubSpot data enrichment
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