Overview
Chatbase, operated by Chatbase Inc., builds a custom AI agent from a business’s documents and website and embeds it as a chat widget; it states that more than 10,000 brands use the product[6]. Unlike help-desk vendors it is priced by message credits rather than seats or resolutions. Plans billed yearly are Hobby at US$32 per month with 700 message credits, Basic at US$120 with 4,000 credits and Business at US$400 with 15,000 credits; Enterprise is custom[6]. There is no free plan on the pricing page, but paid plans carry a seven-day trial[6].
Chatbase strengths and limitations
Strengths
- Simple credit-based pricing independent of team size
- Does not require a separate ticketing system
Limitations
- No free plan, only a seven-day trial
- Lacks the agent inbox and ticketing found in support suites
Appears in
Chatbase alternatives and competitors
Alternatives to Chatbase: companies ranked in the same lists.
HubSpot data enrichment
Tidio
Zendesk
Freshdesk
Text (ChatBot.com)
Fin (formerly Intercom)
Landbot
Crisp
Ada
Botpress
Voiceflow
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