Overview
Tidio was founded in 2013 in Szczecin, Poland, by its chief executive Tytus Gołas, and lists offices in San Francisco, Warsaw and Szczecin; it states that more than 300,000 companies use the product[5]. The core product combines live chat, ticketing and a visual automation builder called Flows with Lyro, an AI agent that answers from the customer’s own content. A free plan covers 50 billable conversations and 10 seats per month, and the first 50 Lyro conversations are free but do not refresh[4]. Paid plans displayed on the pricing page start at US$24.17 per month for Starter, with Lyro sold separately from US$32.50 per month for 50 AI conversations; a Premium tier is quote-based and bills per resolution with a guaranteed 50% Lyro resolution rate[4].
Tidio strengths and limitations
Strengths
- Permanent free plan with 10 seats
- Premium plan offers a contractual resolution-rate guarantee
- Free plan
- Chatbot and AI agent available standalone
- Pricing by conversations rather than seats
Limitations
- Lyro is priced separately from the chat plans, so total cost needs two calculations
- Free Lyro allowance is a one-time 50 conversations
- Conversation limits on lower plans
- Short seven-day trial
Appears in
Tidio alternatives and competitors
Alternatives to Tidio: companies ranked in the same lists.
Freshdesk
Crisp
Zendesk- Intercom (Fin)
Text (ChatBot.com)
Botpress
Ada- Chatbase
Landbot
Fin (formerly Intercom)
Gorgias
HubSpot data enrichment
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