Overview
Olark is a website live chat product that states it has been trusted by more than 12,000 businesses since 2009.[12] Its human-only Live Chat plan costs US$29 per agent per month. The Standard AI Website Agent, powered by its Aiden AI engine, costs US$400 per month billed annually (US$4,800 per year) and includes unlimited conversations without token limits or overages, together with one human agent seat; further human agents cost US$29 per agent per month, so two agents on the AI plan cost US$429 per month. Larger customers can negotiate custom service levels, legal reviews and single sign-on.[12] Olark’s flat-fee AI pricing contrasts with per-resolution charges used by several competitors.
Olark strengths and limitations
Strengths
- Simple per-agent pricing for human chat
- Unlimited AI conversations at a flat fee
Limitations
- AI plan has a high fixed annual cost
- Fewer omnichannel features than full help desks
Appears in
Olark alternatives and competitors
Alternatives to Olark: companies ranked in the same lists.
Is this your company?
Update the description, logo, image and link through the submission form. Editors review every change.