Overview
tawk.to provides live chat, a hosted knowledge base and ticketing free of charge, financing itself through optional paid services rather than subscriptions.[11] Removing the “Powered by tawk.to” branding costs US$29 per month, and an AI Assist bot that answers chats using a knowledge base and shortcut answers starts from US$29 per month, with a free tier for sites with limited chat volume. Businesses that do not want to staff chat themselves can hire trained agents from tawk.to for US$1 per hour.[11] The company contrasts this model with traditional per-seat live chat subscriptions. tawk.to is therefore a common choice for small organisations, non-profits and sites that need basic chat without licence costs, although organisations with complex routing or reporting needs may require a fuller help-desk platform.
tawk.to strengths and limitations
Strengths
- Core chat, knowledge base and ticketing free
- Optional low-cost staffed chat
Limitations
- Branding shown unless a fee is paid
- Fewer enterprise controls than paid help desks
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