ServiceTrade

Commercial service software for mechanical and fire protection

Overview

ServiceTrade provides field service software for commercial service contractors, including mechanical service, fire protection and life safety, commercial HVAC, electrical, refrigeration and kitchen exhaust cleaning businesses. It says it serves more than 1,300 customers[7].

The product is sold in three suites. Select includes unlimited office users, a technician app, dispatch and scheduling, equipment history, deficiency capture, online quotes, live support and QuickBooks integration. Premium adds AI features, business insights, project management and budgets, advanced quoting and invoicing, subcontract management, a customer portal and custom integrations; the fire protection edition adds digital inspection workflows, compliance reporting and a Brycer integration. Enterprise adds a capacity-planning dispatch board, multi-brand and multi-region operations and inventory management. Pricing is based mainly on the number of technicians and is not published[7].

ServiceTrade’s emphasis on deficiency capture and inspection reporting turns service visits into repair quotes, an important revenue driver for commercial contractors. It is not intended for residential work.

ServiceTrade features

  • Equipment history and deficiency capture
  • Digital fire inspection workflows
  • Online quotes and customer portal
  • Unlimited office users
  • Multi-region operations in Enterprise

ServiceTrade pricing

Select, Premium and Enterprise suites; priced mainly by number of technicians; request pricing.

ServiceTrade strengths and limitations

Strengths

  • Strong inspection and compliance tools
  • Unlimited office users
  • Deficiency-to-quote workflow
  • Fire protection edition

Limitations

  • No published prices
  • Commercial focus only
  • Inventory only in Enterprise
  • Smaller vendor than ServiceTitan

Appears in

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