VSee Review: Pricing, Pros, Cons & Alternatives

Overview

VSee is a telehealth vendor that sells everything from a free solo waiting room to fully customised white-label platforms. It says it has more than 2,000 clients worldwide and names McKesson, Centene, GE Health, Mount Sinai and NASA among them.^[9]

Its pricing ladder is unusually explicit. The Free Basic plan gives solo providers a walk-in waiting room, one-click video links with no download, unlimited one-to-one HD video, chat and screen-sharing, quick intake and a signed BAA. Plus, at US$29 per provider per month, adds a custom subdomain, patient portal, group video, standard intake and consent, card payments and SMS or email invitations. Premium, at US$49 per provider per month plus a US$200 one-time setup fee, adds a shared waiting room and front desk for teams of up to 50, shared scheduling, custom intake fields, standard EMR notes, reports, user management and live chat and phone support. Enterprise is a quote-based, white-label tier for complex workflows, with e-prescribing (EPCS) available as an add-on.^[9]

VSee states that it encrypts data with 256-bit AES at rest and in transit and signs a BAA on all plans except the free VSee Messenger.^[9] The main limitations are that its EMR notes are basic compared with dedicated EHRs, SMS sends are rate-limited on Plus and Premium, and setup and customisation fees are non-refundable.^[9]

VSee features

Free solo waiting room with BAA
No-download one-click video links
Shared waiting room for teams up to 50
Patient portal and card payments
Standard EMR notes on Premium
White-label Enterprise tier

VSee pricing

Free Basic: US$0. Plus: US$29 per provider/month. Premium: US$49 per provider/month plus US$200 one-time setup. Enterprise: quote-based. Prices exclude sales tax; EPCS e-prescribing is an add-on.