Overview
Zenoti is a cloud platform for salon, spa, medspa, barbershop and fitness businesses, focused on multi-location chains and franchises. It began in 2010 as ManageMySpa in Hyderabad, India, founded by brothers Sudheer and Dheeraj Koneru, who were running Latitudes Health Club and Tangerine Spas and were dissatisfied with the software available to them[11]. It lists a US office in Bellevue, Washington, and it lists offices in Australia, the UAE, India, Indonesia, Malaysia, the UK, the Philippines and France[11].
Zenoti states that it is trusted by more than 30,000 businesses in more than 50 countries[4]. The platform covers appointments, billing, inventory, memberships and customer relationships, and adds AI agents, lead management, automated reputation management and business intelligence[4][11]. AI agents require the AI Plus package, and voice, SMS and messaging usage is billed on consumption with optional base packs[4].
All pricing is quote-based and, for multi-location brands, customised to the footprint[4]. That makes Zenoti a strong option for chains needing central control, but less suited to single salons, which will find simpler tools faster to set up and easier to price.
Zenoti features
- Central management for multi-location brands
- Appointments, billing and inventory
- AI agents (AI Plus package)
- Lead and reputation management
- Business intelligence reporting
Zenoti pricing
Quote-based for all plans (Salon and Spa, Medspa, Fitness, Barbershop). AI agents require the AI Plus package. Voice, SMS and messaging billed by consumption with optional base packs; add-ons available on all plans.
Zenoti strengths and limitations
Strengths
- Built for chains and franchises
- Global office footprint
- Broad AI and reporting toolset
- Covers salon, spa, medspa and fitness
Limitations
- No published prices
- Messaging and voice usage billed separately
- Heavier implementation than SMB tools
- Less suited to single-location salons
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