Donorbox

Donation platform with AI CRM and a free Standard plan

Overview

Donorbox is an online fundraising platform operated by Rebel Idealist Inc. of Alexandria, Virginia. It reports more than US$4 billion raised, more than 300,000 campaigns and service in more than 96 countries[12].

The Standard plan is free, with five team members, unlimited donation forms, pages, crowdfunding, peer-to-peer campaigns and event ticketing, and a platform fee of 2.95% (3.95% for ticketing, memberships and peer-to-peer supporter pages). Pro costs US$150 a month, lowers the platform fee to 1.75% and adds ten team members, the Jay AI assistant, advanced form customisation, analytics, white-label receipts, Zapier and API access and crypto and stock donations. Premium, on quote, lowers the fee to 1.6% and adds 30 team members, priority support and a success manager[12].

Donorbox CRM, described as an AI-driven donor management system with segmentation, lifetime value tracking and giving-pattern insights, is available on all plans. Processing fees are separate, for example 2.2% plus 30 cents for Stripe cards for registered US nonprofits. The page gives inconsistent organisation counts of 100,000 and 200,000[12].

Donorbox features

  • Donorbox CRM with segmentation and LTV
  • Jay AI assistant (Pro)
  • Crypto and stock donations (Pro)
  • Live kiosk and text-to-give add-ons
  • Service in 96+ countries

Donorbox pricing

Standard free (2.95–3.95% platform fee); Pro US$150/month (1.75–2%); Premium quote (1.6–2%). Processing extra (Stripe cards 2.2% + 30¢ for US nonprofits).

Donorbox strengths and limitations

Strengths

  • Free entry plan
  • Broad international payment support
  • CRM included on every plan

Limitations

  • Platform fees on top of processing
  • Inconsistent customer figures on site
  • Lower-fee tiers cost US$150/month or more

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