Overview
LivePerson’s Conversational Cloud is a platform for designing, simulating and improving conversations handled by AI agents and human staff across messaging channels. It supports bringing a customer’s own language model and includes a chatbot toolset.[15] The company states that it handles over a billion messages a month. Its homepage also lists outcome percentages, such as a 90% automation rate, without identifying the customers or periods they come from, so they are not relied on here. Pricing is not published.[15]
LivePerson strengths and limitations
Strengths
- Designed for blended AI and human agent operations
- Supports bring-your-own LLM
Limitations
- No public pricing
- Published outcome figures lack source or methodology
Appears in
LivePerson alternatives and competitors
Alternatives to LivePerson: companies ranked in the same lists.
Google Cloud Conversational Agents (Dialogflow CX)
Microsoft Power BI- Salesforce Sales Cloud
Kore.ai- NICE Cognigy
Amazon Lex
IBM Consulting
Sierra
Decagon- Intercom (Fin)
- Yellow.ai
Rasa
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