Catalyst

Overview

Catalyst was a New York-based customer success platform popular with venture-backed software companies. In 2024 Catalyst Software and Totango decided to merge, and the Catalyst site now states that “Catalyst is now a Totango product” and redirects buyers to a Totango platform page.^[9][11] Following the September 2026 rename of Totango to Odie, Catalyst remains available as the “customer growth platform” with its own login, and legacy customers keep their contracts, pricing and products.^[9][10]

The Catalyst site lists logos including Yext, Gusto, Canva, Braze and Fivetran under “leading technology companies” without describing them as current customers.^[11] It also runs the Catalyst Coaching Corner, a programme of events and a job board for CS leaders and operations staff.^[11]

Catalyst is included because it still has an installed base and continues to be supported. For a new purchase, however, its future depends on the combined company’s roadmap: the parent’s announcement describes Odie as the strategic product and states only that legacy products continue “for now”.^[9] Feature and pricing details are no longer published on the Catalyst site, and buyers should obtain written commitments on support and migration before signing.

Catalyst features

• Customer success platform with own login
• Positioned as a customer growth platform
• Help centre, community and status page
• Catalyst Coaching Corner programme

Catalyst pricing

No pricing published; demo request only. Existing contracts continue on current terms following the Odie rename.

Catalyst strengths and limitations

Appears in

• Best Customer Success Software in 2026 #10

Catalyst alternatives and competitors

Alternatives to Catalyst: companies ranked in the same lists.

• Gainsight
• Planhat
• ChurnZero
• Totango (Odie)
• Vitally
• HubSpot data enrichment
• ClientSuccess
• Velaris
• Custify
• SSmartKarrot
• Akita