Vitally Pricing, Plans & Alternatives (2026)

Overview

Vitally is a customer success platform founded by chief executive Jamie Davidson and chief technology officer Patrick Vatterott. The company is remote-first with staff in the US and London and an office in New York.^[13] Customer stories on its site include Mixpanel, Navattic, PartnerStack, Tines, User Interviews and Zapier.^[13] It says it is used by more than 500 B2B customer success teams.^[12]

Vitally sells three plans defined by operating model rather than by feature tier: Tech-Touch for one-to-many and product-led customer success, Hybrid-Touch for mixed models and High-Touch for one-to-one account management, the last with unlimited full seats.^[12] Every plan includes all core features, unlimited automations, unlimited observer seats, single sign-on, the full integration library and unlimited docs, a collaborative document feature that Vitally uses for account plans and meeting notes.^[12] After a demo, prospects can test the product in a trial sandbox loaded with their own customer data.^[12]

The company publishes implementation statistics of its own: an average go-live of 1.9 months and an estimated return on investment within 8.63 months, both compared with industry averages it does not source.^[12] Those figures are vendor-reported. Prices are not shown; each plan uses a request-pricing form.^[12]

Vitally features

Tech-Touch, Hybrid-Touch and High-Touch plans
Unlimited automations on all plans
Unlimited observer seats
Single sign-on included
Collaborative docs and projects
Trial sandbox with own customer data

Vitally pricing

Three plans (Tech-Touch, Hybrid-Touch, High-Touch), all quote-based. All include core features, unlimited automations and observer seats, SSO, all integrations and unlimited docs; High-Touch adds unlimited full seats. Trial sandbox offered after a demo.