SmartKarrot Pricing 2026: Plans, Pros & Cons

Overview

SmartKarrot sells customer success and account management software built around Customer 360, playbooks, health scores, an early-warning system, touchpoint tracking, task management, segmentation and product analytics.^[18] Its more recent modules include SmartPlaybooks, SmartKonversations call intelligence, SmartAssist, SmartInsights and SmartOps, which it describes as advanced AI trend analysis.^[18]

SmartKarrot is one of few vendors in the category to publish a price. Its Basic plan is listed from US$15,000 per year, marked as a special discounted price, for five users, one SaaS product and two third-party integrations (CRM and e-mail/calendar) with e-mail support.^[18] Growth (10 users), Pro (25 users, three products) and Enterprise (custom) are sold through sales, adding a dedicated CSM and further integrations such as financial and ticketing systems.^[18] The page notes that plans can be user-based or outcome-based.^[18]

The per-product limit is a distinctive constraint: companies with several SaaS products must move to Pro or Enterprise. SmartKarrot shows SOC 2 and GDPR badges and publishes API documentation and an ROI calculator.^[18] The company does not state its headquarters or size on the pages reviewed.

SmartKarrot features

Customer 360 and health scores
Early-warning system
SmartKonversations call intelligence
Product analytics
SmartOps AI trend analysis
Public API documentation

SmartKarrot pricing

Basic: from US$15,000/year for 5 users, 1 SaaS product, 2 integrations, e-mail support. Growth (10 users, dedicated CSM), Pro (25 users, 3 products) and Enterprise (custom): contact sales. User-based or outcome-based pricing; add-ons available. No trial mentioned.