Overview
Gainsight is the longest-established specialist in the category and the vendor whose terminology (health scorecards, success plans, digital journeys) much of the market adopted. The company was founded in 2009 and has been led by chief executive Nick Mehta since 2013; Vista Equity Partners invested in it in 2020.[2] Gainsight reports more than 20,000 customers across its products and more than 1,200 employees.[2]
The company has grown by acquisition into a post-sale suite. Aptrinsic, bought in 2018, became Gainsight PX for product analytics and in-app guidance; inSided, bought in 2022, became the Gainsight CC community product; Staircase AI was acquired in 2024 and Skilljar, a customer-education platform, in 2025.[2] The core Gainsight CS product covers Customer 360, playbooks and success plans, health scorecards, surveys, digital journeys, renewal and expansion forecasting and organisational mapping with sponsor tracking, and the company also sells Atlas, an AI renewal service, and an Agent Studio for building on the platform.[1]
Gainsight states on its pricing page that it is a Leader in the 2026 Gartner Magic Quadrant for Customer Success Platforms.[1] The main limitation for smaller buyers is that no prices are published: both CS editions are sold on request, and the Essentials edition is defined around 10 full users, which signals a mid-market and enterprise orientation.[1]
Gainsight features
- Customer 360 and health scorecards
- Playbooks, success plans and digital journeys
- Renewal and expansion forecasting
- Organisational mapping with sponsor tracking
- Staircase AI relationship signals
- Gainsight PX in-app guides and product analytics
- Skilljar customer-education academies
Gainsight pricing
Gainsight CS is sold in two editions, Essentials (10 full users, 100 customers per user) and Enterprise (20 full users, 200 customers per user), both with unlimited viewer licences and both priced on request. Gainsight PX, Customer Communities and Skilljar are priced separately; only PX advertises a trial sign-up.
Gainsight strengths and limitations
Strengths
- Broadest post-sale suite in the list (CS, PX, community, education)
- Unlimited viewer licences on both CS editions
- Long operating history and large customer base
- Vendor-cited Leader placement in Gartner's 2026 Magic Quadrant
Limitations
- No published prices for any edition
- Edition sizing starts at 10 full users
- Several products are bought and contracted separately
- Suite breadth implies a longer implementation than lighter tools
Appears in
Gainsight alternatives and competitors
Alternatives to Gainsight: companies ranked in the same lists.
Planhat
ChurnZero
Totango (Odie)
Vitally
HubSpot data enrichment
ClientSuccess
Velaris
Custify
Catalyst- SmartKarrot
Akita
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