Custify

Overview

Custify is a customer success platform operated by Custify SRL, a European company that hosts customer data in data centres in Germany.^[16] It states compliance with GDPR and ISO 27001 certification, and displays an AICPA SOC 2 badge, which matters to buyers with European data-residency requirements.^[16]

The feature set covers the standard CS workflow: a configurable Customer 360 view, segmentation by any metric, lifecycle tracking, health scores, custom alerts by Slack, e-mail or in-app notification, tasks triggered by customer actions, CSM-entered health ratings, automation and playbooks, surveys, a customer portal, dashboards and calculated metrics.^[16] CustifyAI adds churn-risk analysis, playbook generation and summaries.^[16]

Custify’s onboarding is a concierge service, a guided implementation that the company describes as taking four weeks, and it charges no setup fees. It also offers to build a requested integration free of charge if the integration suits its wider customer base.^[16] The pricing page reviewed in November 2026 did not display plan amounts, so buyers need to request a quote. Support is in-app and by e-mail, and the company reports a 98% NPS for its own support team.^[16]

Custify features

• Customer 360 and segmentation
• Health scores and lifecycle tracking
• Slack, e-mail and in-app alerts
• Automation and playbooks
• Customer portal and surveys
• CustifyAI churn-risk summaries

Custify pricing

No amounts shown on the page reviewed; no setup fees; four-week concierge onboarding included.

Custify strengths and limitations

Appears in

• Best Customer Success Software in 2026 #9

Custify alternatives and competitors

Alternatives to Custify: companies ranked in the same lists.

• Gainsight
• Planhat
• ChurnZero
• Totango (Odie)
• Vitally
• HubSpot data enrichment
• ClientSuccess
• Velaris
• Catalyst
• SSmartKarrot
• Akita