Overview
Totango is one of the oldest customer success platforms, with a leadership position built over “more than 15 years”, according to the company.[9] In 2024 Totango and Catalyst Software agreed to merge, and Catalyst is now sold as a Totango product.[9][11] On 10 September 2026 chief executive Keith Frankel announced that Totango had become Odie, positioned as a “customer knowledge engine” for post-sales teams; existing Totango and Catalyst customers keep their contracts, pricing and products for now.[9]
Odie captures knowledge from customer-facing teams through purpose-built agents, runs daily AI analysis of customer data and assembles it into self-updating customer narratives, which an MCP server exposes to other AI agents and tools. An optional Customer Operating System provides a guided workspace on top.[8] The site still offers separate logins for Totango (customer success platform), Catalyst (customer growth platform) and Odie.[10] Customers shown on the Odie site include Carta, Dynatrace, Aircall, Meltwater, Nielsen and Docebo.[8]
Odie prices on two inputs rather than seats or tokens: curation, based on the business units, customers and employees it maintains knowledge for and how often it refreshes, and draw, based on how the knowledge is consumed.[8] The rebrand means buyers are choosing between a mature CS platform and a new product line whose roadmap is still being defined.
Totango (Odie) features
- Totango customer success platform (legacy)
- Catalyst customer growth platform
- Odie agents capture team knowledge
- Daily AI analysis and customer narratives
- MCP server for other AI tools
- Optional Customer Operating System workspace
Totango (Odie) pricing
No list prices. Odie charges on curation (scope and refresh frequency of maintained knowledge) and draw (how knowledge is consumed, via existing enterprise AI licences or Odie apps); there is no seat or token pricing. Legacy Totango and Catalyst contracts continue unchanged.
Totango (Odie) strengths and limitations
Strengths
- Long track record in customer success
- Catalyst merger added a second CS product and customer base
- Pricing not tied to user seats
- Knowledge exposed to other AI tools through MCP
Limitations
- Three product names (Totango, Catalyst, Odie) in parallel
- New Odie product launched only in September 2026
- No published prices
- No customer count disclosed beyond "hundreds of enterprise customers"
Appears in
Totango (Odie) alternatives and competitors
Alternatives to Totango (Odie): companies ranked in the same lists.
Gainsight
Planhat
ChurnZero
Vitally
HubSpot data enrichment
ClientSuccess
Velaris
Custify
Catalyst- SmartKarrot
Akita
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